Client Experience Coordinator

About the Role We're looking for a detail‑oriented and customer‑focused Client Experience Coordinator to support the onboarding of new residential, commercial, and HOA properties while providing front desk and client experience support. This role plays a key part in ensuring smooth transitions for owners, tenants, vendors, and internal teams through accurate setup, clear communication, and strong organizational support. If you enjoy coordinating details, working with people, and being the person others rely on to keep things moving, this role offers variety, responsibility, and growth opportunities. What You'll Do Provide front desk and customer service support including phones, payments, mail, service requests, and document updates Coordinate end‑to‑end onboarding of new properties using established checklists and timelines Serve as the primary onboarding contact for owners, tenants, and vendors Set up property, owner, unit, tenant, and vendor records in AppFolio Obtain financial statements and collaborate with Finance to ensure all documents have been collected Manage scheduling of property walkthroughs, track key and access item logistics, and coordinate vendor access Support tenant/homeowner setup, portals, rent/dues collection, insurance, and rental licensing Assist with marketing assets, listings, and leasing coordination Why You'll Love This Role Variety in your day: You'll work across onboarding, customer service, admin, and operations—no two days are the same. Clear processes & structure: Established checklists and systems help you stay organized and successful. People‑focused work: You'll build relationships with owners, tenants, vendors, and teammates and see the direct impact of your work.

Stable schedule:

Consistent weekday hours with no evenings or weekends.

Growth potential:

Gain valuable experience across residential, commercial, and HOA property management.

Supportive team environment:

You're not doing this alone—collaboration and teamwork are part of the culture. What We're Looking For Strong organizational and communication skills Customer service experience with a problem‑solving mindset Comfortable managing multiple tasks and priorities Experience with AppFolio or property management systems preferred Detail‑oriented with solid administrative skills High school diploma or GED required Valid driver's license and ability to pass a background check Who We Are at

Trekk Properties Driven:

Demonstrates initiative, follows through on tasks, and proactively solves problems.

Dependable:

Meets deadlines, communicates absences, and follows instructions from leadership.

Positive:

Maintains a constructive attitude and contributes to a healthy team culture.

Collaborative:

Works effectively with internal teams, vendors, tenants, and owners.

Community Oriented:

Represents Trekk professionally and supports our mission to serve our communities. How We Operate Participation in multiple team Level 10 Meetings. Measured against EOS scorecard metrics and quarterly Rocks. Performance reviews conducted quarterly with clear expectations for improvement and alignment with core values. What We Offer Competitive hourly pay ($23

• 25/hour) Consistent Monday-Friday schedule Supportive and collaborative workplace Opportunity to build a long‑term career in property management Location Trekk Main Office
• Depot Square Building, 303 1st Ave, NE, Suite #110, Faribault, MN 55021 Typical Hours Monday
• Friday, 8:00-4:30 with a 30-minute lunch Benefits are available after 90-days and include health, dental, and vision insurance, H.

S.A., vacation, paid holidays, 401k matching, and continuing education reimbursement. Background Check Applicant must be able to pass the Kari Koskinen background check.

Job Type:

Full-time Pay:

$23.00

• $25.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Professional development assistance Vision insurance Application Question(s): How many years of customer service do you have?

Experience:

Appfolio:

1 year (Preferred)

License/Certification:

Driver's License (Required)

Work Location:

In person Client Experience Coordinator 303 1st Avenue NE, Faribault, MN 55021 $23

• $25 an hour
• Full-time $23
• $25 an hour
• Full-time About the Role We're looking for a detail‑oriented and customer‑focused Client Experience Coordinator to support the onboarding of new residential, commercial, and HOA properties while providing front desk and client experience support.

This role plays a key part in ensuring smooth transitions for owners, tenants, vendors, and internal teams through accurate setup, clear communication, and strong organizational support. If you enjoy coordinating details, working with people, and being the person others rely on to keep things moving, this role offers variety, responsibility, and growth opportunities. What You'll Do Provide front desk and customer service support including phones, payments, mail, service requests, and document updates Coordinate end‑to‑end onboarding of new properties using established checklists and timelines Serve as the primary onboarding contact for owners, tenants, and vendors Set up property, owner, unit, tenant, and vendor records in AppFolio Obtain financial statements and collaborate with Finance to ensure all documents have been collected Manage scheduling of property walkthroughs, track key and access item logistics, and coordinate vendor access Support tenant/homeowner setup, portals, rent/dues collection, insurance, and rental licensing Assist with marketing assets, listings, and leasing coordination Why You'll Love This Role Variety in your day: You'll work across onboarding, customer service, admin, and operations—no two days are the same. Clear processes & structure: Established checklists and systems help you stay organized and successful. People‑focused work: You'll build relationships with owners, tenants, vendors, and teammates and see the direct impact of your work.

Stable schedule:

Consistent weekday hours with no evenings or weekends.

Growth potential:

Gain valuable experience across residential, commercial, and HOA property management.

Supportive team environment:

You're not doing this alone—collaboration and teamwork are part of the culture. What We're Looking For Strong organizational and communication skills Customer service experience with a problem‑solving mindset Comfortable managing multiple tasks and priorities Experience with AppFolio or property management systems preferred Detail‑oriented with solid administrative skills High school diploma or GED required Valid driver's license and ability to pass a background check Who We Are at

Trekk Properties Driven:

Demonstrates initiative, follows through on tasks, and proactively solves problems.

Dependable:

Meets deadlines, communicates absences, and follows instructions from leadership.

Positive:

Maintains a constructive attitude and contributes to a healthy team culture.

Collaborative:

Works effectively with internal teams, vendors, tenants, and owners.

Community Oriented:

Represents Trekk professionally and supports our mission to serve our communities. How We Operate Participation in multiple team Level 10 Meetings. Measured against EOS scorecard metrics and quarterly Rocks. Performance reviews conducted quarterly with clear expectations for improvement and alignment with core values. What We Offer Competitive hourly pay ($23

• 25/hour) Consistent Monday-Friday schedule Supportive and collaborative workplace Opportunity to build a long‑term career in property management Location Trekk Main Office
• Depot Square Building, 303 1st Ave, NE, Suite #110, Faribault, MN 55021 Typical Hours Monday
• Friday, 8:00-4:30 with a 30-minute lunch Benefits are available after 90-days and include health, dental, and vision insurance, H.

S.A., vacation, paid holidays, 401k matching, and continuing education reimbursement. Background Check Applicant must be able to pass the Kari Koskinen background check.

Job Type:

Full-time Pay:

$23.00

• $25.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Professional development assistance Vision insurance Application Question(s): How many years of customer service do you have?

Experience:

Appfolio:

1 year (Preferred)

License/Certification:

Driver's License (Required)

Work Location:

In person