Customer Service Manager

We are looking for a Customer Service Manager to lead daily service operations and ensure a high standard of support for customers in Minneapolis, Minnesota. This role oversees order communication, issue resolution, and coordination with internal teams to keep commitments on timing and delivery. The ideal candidate brings strong leadership skills, a customer-focused mindset, and the ability to balance service quality with operational efficiency.

Responsibilities:

• Lead the customer service team, providing direction, coaching, and accountability for performance and service standards.
• Oversee incoming customer inquiries related to order updates, changes, and concerns, ensuring timely and accurate communication.
• Manage the intake of new orders and confirm key details so requests move efficiently through the process.
• Partner with production and operations teams to help build schedules that align output with customer demand.
• Communicate expected completion and delivery timelines to customers and internal stakeholders with clarity and consistency.
• Monitor inventory activity, including aging stock and overall inventory levels, and share trends that may affect service or fulfillment.
• Resolve escalated customer issues by identifying root causes and coordinating practical solutions across departments.
• Review departmental workflows and implement improvements that strengthen responsiveness, accuracy, and team effectiveness.