Customer Service Manager

Description Start your day with a team that values people, service, and community! We're looking for friendly, dependable individuals to join our team in a full-time role with morning and weekend availability. In this position, you'll help create a welcoming customer experience by ensuring excellent service delivery and smooth customer interactions. The ideal candidate has strong communication skills, a customer-first mindset, and a passion for problem solving. Key Responsibilities Handle customer complaints and escalations in a professional and effective manner Coordinate and manage day-to-day customer service operations, ensuring timely and efficient service delivery Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service Process order, returns, and exchanges according to company policies Maintain and update customer information in the company's database Assist with training and development of cashiers, customer service managers, and courtesy clerks Participate in regular meetings to share feedback, suggest improvements, and collaborate on initiatives to enhance the customer experience. Coordinate effective and efficient customer service management meetings monthly Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management Ensure compliance with all relevant policies, procedures, and legal requirements Requirements Education & Experience High School Diploma or Equivalent Proven experience in a customer service or coordination role, preferably within a fast paced environment Skills & Competencies Must be able to speak, read and write the English language Strong problem solving abilities with a customer focused approach Strong organizational and multi tasking skills Ability to work effectively independently and as part of a team Desirable Qualifications Comfortable using Google Suite Working Conditions and Physical Demands Constant standing, use of hands, reaching, and communicating Frequent walking Occasionally need to stoop, kneel or crouch Occasional heavy liftings up to 25 pounds Fast paced, multi faceted environment Overtime may be required during peak times Availability Must be available to work early morning shifts. Start time will range from 5:30am -8am depending on the day. Must be available to work every other weekend and some holidays. Benefits Summary for Full Time Medical, Dental, Vision 401k Employer Paid Life Insurance Long Term & Short Term Disability Hospital, Critical Illness, Accident Paid Vacation and Paid Holidays Sick & Safe Time Shift differentials for working Sundays & Holidays 10% discount at any Mackenthun's locations Referral bonuses Dietitian services Benefits Summary for Part Time Earned Safe & Sick Time Shift differentials for working Sundays & Holidays 10% discount at any Mackenthun's locations Referral bonuses Dietitian services