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Service Manager - Ag Equip
Job
GPAC
Redwood Falls, MN (In Person)
Full-Time
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Job Description
Position Title:
Service Manager -Agriculture Equipment Location:
Southwestern MN Purpose:
The Service Manager oversees daily operations of the service department, ensuring efficient workflow and high-quality service.Responsibilities:
- Leading service department by setting timelines, providing technical guidance and quality control to other shop technicians.
- Check in with technicians at least four times a day for status updates, answer questions, or provide technical assistance.
- Train and develop service staff using best practices in utilizing available company resources, diagnostics, customer satisfaction and brand promotion
- Complete final inspection of work performed to ensure quality of service provided.
- Provide phone support for customer service technical related inquiries.
- Address and resolve customer complaints and issues promptly.
- Control non-productive time, breaks, vacations, sick leave, and personal leave.
- Continually monitor and evaluate the performance of service staff, provide feedback and continual training.
- Ensures the Service Department is equipped with the necessary tools and service equipment is available and maintained in good working order.
- Monitors performance metrics monthly to assure achievement of departmental goals.
- Control Service Department expenses while maintaining quality services for customers.
- Work with area schools to provide Service internship opportunities and develop new talent.
Requirements:
- Minimum of 10 years of experience in a dealership handling the repair of agricultural equipment.
- Proven ability to lead, motivate, supervisor, and coach a team of technicians.
- Excellent understanding of maintenance practices, diesel engines, powertrains, and hydraulic systems.
- Being able to thrive in a fast-paced environment, sense of urgency and handle people and pressure.
- Excellent customer service skills
- Ability to work extended hours as needed.
- Valid driver's licenses with verifiable safe driving history.
- Excellent interpersonal and verbal communication skills
- High attention to detail Apply today or send your resume to Cheryl Williams at cheryl.