A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Job Description Solutions Support Team 212 W 2nd St, Winona, MN 55987 HEADD Full-time Shift(s):
MON TUE WED THU FRI
All Hours Available
OVERVIEW
Working as Full-time Solutions Support Team, you will be responsible for working closely with our branches, field sales teams, and customers to assist with various inventory management concerns in relation to our Fastenal Automated Supply Technology (FAST) offerings. This position may offer a flexible schedule after a period of onboarding, training, and meeting performance goals.
RESPONSIBILITIES
The duties and responsibilities of this position include, but are not limited to: o Answering and handling multiple phone calls daily o Troubleshooting technical issues with our FAST Solutions offerings o Creating and logging service tickets o Responding to internal and external customer concerns while providing exceptional customer service
REQUIRED POSITION QUALIFICATIONS
The following skills and qualifications are required for this position: o 18 years of age or older o Excellent written and oral communication skills o Proficient using Microsoft Office Suite o Highly motivated, self directed and customer service oriented o Demonstrate strong problem solving, deductive reasoning and decision making skills o Demonstrate strong organization, planning and prioritizing abilities o Learn and perform multiple tasks in a fast paced environment o Work independently as well as in a team environment o Demonstrate our core values of ambition, innovation, integrity and teamwork o Pass the required drug screen (applicable in the US, Puerto Rico and Guam ONLY)
PREFERRED POSITION QUALIFICATIONS
o Prior experience in a call center environment
ABOUT US
Since 1967 Fastenal has grown as a distributor of industrial and construction supplies from a single branch to a Fortune 500 company with over 3,000 servicing locations, each providing tailored local inventory and personal service for our customers. As we've expanded across the world, we've retained a core belief in people and their ability to accomplish remarkable things - if given the opportunity. From this philosophy stems an entrepreneurial culture that challenges every employee to run their own business, create their own success, and advance to become company leaders. As a growth company with a solid financial position, we are committed to training, promoting from within, and creating opportunities for our employees. If you have an entrepreneurial spirit and are looking to make your mark as part of an elite growth company, you won't find a better fit than Fastenal.
FULL-TIME BENEFITS
Fastenal offers a competitive benefits package to all full-time employees. This package includes Health, Life, Long Term Disability, and Dental Insurance, in addition to, paid vacation, sick leave, holidays, and 401(k) with an employer contribution.
COMPENSATION
The pay range for this position is $40,000 - 55,000.
