YOUR TASKS AND RESPONSIBILITIES

The primary responsibilities of this role are to:

Build, execute, & analyze Employee & Partner surveys
Monitor multiple sources of Voice of the Partner (VOP) feedback, including customer surveys, frontline staff input, product reviews, interaction, and transactional content to identify and assess gaps in the customer experience
Lead and manage an \"always-on\", closed-loop process to collect and synthesize partner feedback
Manage partner communication with regards to the actions taken in response to their feedback
Partner with Customer Experience Stakeholders to share findings, understand mutual programs-in-process, and identify trends and friction points for our customers
Interpret customer feedback-Identify themes, insights, and implications for our business
Develop customer insights reports and regularly distribute reports to stakeholders
Deliver the most real-time, actionable insights possible leveraging reports, tools, and resources available
Link the insights from VOC feedback throughout the customer journey to metrics and helps to drive the development of new and improved business processes to address customer pain points and, thereby, improve the customers' net promoter score
Attend, participate, & lead cross functional meetings, including process improvement working groups Identify additional opportunities to collect unstructured customer feedback outside of surveys
Assist in development & reporting on CX metrics across lines of business

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

Required:

Bachelor of Science in Business Administration, Agriculture, or related field
Minimum of 2 years of experience in customer service, product supply, or project management with a focus on Customer experience
Strong leadership with proven track record of managing and leading projects
Strong analytic capability
Ability to understand, prioritize, and manage complexity
Strong verbal and written communication skills

Preferred:

Master's degree in relevant field
Salesforce & Qualtrics experience Employees can expect to be paid a salary of approximately $96k-144k.

Additional compensation may include a bonus or incentive program (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.. This salary (or salary range) is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors. This posting will be available for application until at least 7/7/26. |•

YOUR APPLICATION

| | Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Health for all, Hunger for none, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

To all recruitment agencies:

Bayer does not accept unsolicited third party resumes. Bayer is an Equal Opportunity Employer/Disabled/Veterans Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below. |•

Equal Opportunity Employer Statement:

Notice for U.S.

Visitors:

All information on this site is subject to compliance with local rule and regulations as they may vary from time to time and across different geographies, including, without limitation, U.S. Executive Orders.| | Bayer is an E-Verify Employer.| | | |

Location:

United States :

Missouri :

Creve Coeur |

Division:

| Crop Science |

Reference Code:

| 873890 | |

Email:

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