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CU
Cushman \u0026 Wakefield
Transaction Coordinator
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Supervisor
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Based on Missouri data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$54,708 / year median in Missouri
-3% projected decline
Job Description
Job Title Transaction Coordinator Job Description Summary Coordination to C&W transactions management professionals who are supporting a client's dispersed portfolio of real estate locations around the world. Job Description
POSITION SUMMARY
Provides operational coordination to C&W transactions management professionals who are supporting a client's dispersed portfolio of real estate locations around the world.ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Provide exceptional client service at all levels, internally and externally
- Support the transactions team with any documentation required to be used during the transactions management process including new leases, renewals, purchases, sales, subleases, options, etc.
- Track and report upcoming lease expirations and other critical dates
- Draft and process all requests for service or client initiation documents
- Draft and process all Co-Broker and agent engagement letters
- Facilitate commission invoicing
- Input commission information into C&W revenue reporting system
- Assist with reporting functions:
- Closing/Value-add reports
- Negotiation summaries/RFP comparison matrixes
- KPI tracking
- Fusion/CoStar/REFLEX or other TM Technology updates and document uploads
- Portfolio reporting (e.g. data manipulation, spreadsheet formatting) for both C&W and client
- Other administrative client reporting duties that can better managed by C&W
- Handle general administrative duties (e.g. copy/fax, light phone support, correspondence as needed, departmental support, etc.)
- Process paperwork (e.g. blue-backed documents for signature, ensure proper distribution once documents are fully executed, act as a liaison between Real Estate, Lease Administration, and Facilities Management)
- Review and understand broker market surveys and deliverables prior to client delivery
- Gather data and real estate market information from research and brokers
- Coordinate client feedback questionnaires/surveys
- Ensure and manage the quality and timeliness of transaction information entered into all databases
- Prepare transaction communication tools and package for management for internal approval process
KEY COMPETENCIES 1.
Client Service Skills 2. Communication Proficiency (oral and written) 3. Organization Skills 4. Technical Proficiency 5. Research Skills 6. Detail Oriented 7. Interpersonal Skills 8. Sense of UrgencyEDUCATION
- High School diploma or GED required
- Bachelor's Degree preferred in any field; finance/real estate ideal Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.