Job Description
Earn $75,000•125,000+ While Building a
High-Performing Service Department Base Salary:
$70,000•75,000 Performance Bonuses:
Up to $40,000+ annually Benefits Package Value:
Approximately $15,000 annually Total Compensation Potential:
$75,000•125,000+ based on department performance If you're currently leading technicians, managing workflow, and driving service department results, but you're frustrated by a lack of support, accountability, or opportunity, this may be the role you've been looking for. Caldwell Outdoor Equipment is seeking a Service Manager who wants to build, lead, and grow a service department that takes pride in quality work, strong customer relationships, and measurable performance. This is a leadership position with significant influence over department success, team development, customer satisfaction, and profitability. About Caldwell Outdoor Equipment We are a family-owned outdoor power equipment dealership serving the St. Louis region. We sell, service, and support industry-leading equipment for homeowners, commercial contractors, municipalities, and property owners. Our Service Department is one of the most important parts of our business. We believe customers should receive excellent communication, quality repairs, and an experience that earns their trust for years to come. What You'll Own As Service Manager, you will have responsibility for: Service department profitability Technician productivity and efficiency Team leadership, coaching, and accountability Workflow management and shop capacity planning Customer satisfaction and communication Service sales growth Warranty administration oversight Quality control and comeback reduction Technician development and apprenticeship programs Hiring, onboarding, coaching, and employee development You will have a direct impact on departmental performance and play a key role in the continued growth of the dealership. What Success Looks Like Top performers in this role: Build and develop high-performing technicians Maintain strong productivity and efficiency metrics Create exceptional customer experiences Increase service department revenue Reduce comebacks and quality issues Build strong workflow systems and accountability Develop future technicians through apprenticeship and training Create a culture of ownership, professionalism, and continuous improvement Who We're Looking For You may be a strong fit if you currently work as: Service Manager Shop Foreman Fixed Operations Manager Equipment Service Manager Automotive Service Manager Heavy Equipment Service Manager Agricultural Equipment Service Manager Powersports Service Manager We are looking for someone who enjoys leading people, solving problems, improving systems, and taking ownership of results. QualificationsRequired 5+ years of service department leadership experience Experience managing technicians and workflow Strong leadership and coaching skills Excellent communication and customer service abilities Valid driver's license Ability to work extended hours during peak seasons Ability to lift up to 50 pounds when needed Preferred Outdoor power equipment experience Agricultural equipment experience Heavy equipment experience Automotive service management experience Experience with CRM and dealership management systems Understanding of technician productivity and efficiency metrics Benefits Benefits package valued at approximately $15,000 annually: Health Insurance Dental Insurance Vision Insurance Paid Time Off Employee Purchase Program Professional Development Opportunities Leadership Growth Opportunities Stable Family-Owned Company Long-Term Career Potential Why This Opportunity Is Different Many service management positions focus on maintaining the status quo. This position is for someone who wants to lead, improve, coach, and build. You'll have clear expectations, measurable goals, strong support from leadership, and a compensation structure that rewards performance. If you're ready to take ownership of a service department and build something you're proud of, we'd like to talk with you. Pay:
$75,000.00•$125,000.00 per year Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Retirement plan Vision insurance Experience:
Management:
1 year (Required) service: 1 year (Preferred) Work Location:
In person
