Customer Service and Dispatch Coordinator

Customer ServiceDispatch Coordinator (HVAC Office Team)

Pay:

$20.00-$25.00 per hour, based on experience

Schedule:

Monday through Friday, 7:30 AM to 4:30 PM (flexibility during peak seasons and scheduling demands) About the Company We are a well-established HVAC service company built on reliability, strong customer relationships, and a commitment to doing things the right way. Our team takes pride in delivering quality service while supporting one another in a fast-paced, team-oriented environment. Why Work With Us Competitive hourly pay based on experience Stable, year-round work with a growing company Supportive team environment where your role truly matters Opportunity to grow within operations, dispatch, or leadership Consistent weekday schedule with occasional flexibility during busy seasons The Opportunity We are looking for a Customer ServiceDispatch Coordinator who can confidently manage both customer interactions and daily scheduling operations. This role is a key part of the office team, ensuring that calls are handled professionally, appointments are scheduled accurately, and technicians are dispatched efficiently. You will be the connection point between customers and the field team, helping keep operations running smoothly while maintaining a high level of customer satisfaction. This is a great opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in staying organized and on top of moving parts. Key Responsibilities Answer incoming calls and assist customers with scheduling, service questions, and general inquiries in a professional and timely manner Schedule, confirm, and update service appointments using internal systems while maintaining accuracy and efficiency Actively listen to customer concerns, respond with empathy, and resolve issues whenever possible De-escalate customer concerns and escalate complex issues when needed with clear documentation Manage the dispatch board and assign service calls based on technician availability, location, and skill set Monitor technician progress throughout the day and adjust schedules to keep jobs on track Communicate with technicians in real time to provide updates, job details, and support Optimize routes and schedules to improve efficiency and reduce downtime Handle scheduling conflicts, delays, and urgent service calls with professionalism and urgency Maintain accurate records of customer interactions, job updates, and scheduling changes Collaborate with the team to ensure consistent service and a smooth customer experience What You Bring 2+ years of experience in customer service, dispatching, or administrative support Strong communication skills with the ability to stay calm and professional under pressure Experience working in a fast-paced environment with high call volume or scheduling demands Strong organizational skills and attention to detail Ability to multitask and shift priorities throughout the day Comfort working with scheduling software, CRM systems, or dispatch boards A team-first mindset with a willingness to jump in and support where needed If you enjoy being the person who keeps everything running smoothly, communicates clearly, and helps both customers and technicians have a better experience, this is a strong opportunity to build a long-term career in a stable and growing company. Apply today.