Billing Supervisor of Client Services

Introduction Are you committed to community safety? We work hard to protect clients, customers, and teammates from fire hazards by installing, maintaining, and inspecting fire suppression systems. Our fire suppression systems ensure uninterrupted operations in businesses you likely visit, and our technicians take pride in their communities, prioritizing safety for all. If you share this passion and commitment, let's talk about how you can join us in our mission and build your future with us! Position Summary The Billing Supervisor - Client Services at Marmic Fire & Safety is responsible for overseeing all billing activities and staff within the client services function. This role includes managing the development and implementation of policies and procedures to ensure the timely and accurate billing of customers. The Billing Supervisor will lead a team of billing specialists, address billing discrepancies, and continuously improve billing processes to maintain accurate accounts receivables

Core Responsibilities Supervisory Responsibilities:

+ Lead and manage the billing specialists team, providing guidance, training, and support to ensure high performance. + Oversee the development and implementation of billing policies and procedures to enhance efficiency and accuracy. + Foster a team environment that values expertise, collaboration, and continuous improvement.

Billing Management:

+ Investigate and resolve billing discrepancies and errors, ensuring prompt and accurate resolution. + Manage the accurate and timely entry of billing data into the ERP system. + Troubleshoot billing issues and work with accounts receivable to monitor controls and streamline processes.

Process Improvement:

+ Continuously improve processes for collecting funds, maintaining current accounts receivables, and managing invoicing and payment applications. + Drive efforts to reduce risk exposure and days sales outstanding ( DSO ). + Oversee the management of bad debt reserves, past dues, credit holds, and requests for credit lines.

Administrative Duties:

+ Process liens, lien waivers, and bankruptcies, and handle customer accounts sent to collections. + Manage the transition of acquired receivables and businesses into Marmic, assessing risk and handling open deductions and credits. + Ensure standard operating procedures (SOPs) are in place and that the team is well-trained and knowledgeable in these processes.

Reporting and Analysis:

+ Review month-end reports, incl To view full details and how to apply, please login or create a Job Seeker account