A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Coordinator, OPEX Guitar Center - 3.2 Kansas City, MO Job Details Full-time $17.25 an hour 9 hours ago Qualifications Customer service Employee relationship building High school diploma or GED Computer skills
Full Job Description Compensation:
$17.25 per hour
Schedule:
Overnights Monday - Thursday 6:30PM - 5:00 AM
PURPOSE OF THE JOB
The purpose of this job is to operate the Opex Perfect Pick guiding fulfillment, replenishment, process improvement, and training to provide high volume, accurate, and cost effective fulfillment services to Guitar Center customers.
RESPONSIBILITIES/DUTIES
Operates the Opex Perfect Pick utilizing a touch screen computer to ensure fulfillment of orders for customers and replenishment of stock items. Works in Other Shipping & Receiving Departments Ensure compliance to safety operational guidelines, including individual work area and department. Trains other associates on the Opex Perfect Pick as directed. Performs department operational tasks relating to the Opex Perfect Pick as assigned by the Supervisor. Additional duties as assigned.
MINIMUM REQUIREMENTS & SPECIAL ATTRIBUTES
High School Diploma or GED required. 1 year of relevant work experience Analytical Skill s: Able to evaluate information, products, or other items to identify problems and discrepancies. Able to evaluate and resolve problems and issues.
Collaboration:
Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Able to build relationships with others by offering help and providing suggestions for improvement.
Customer Focus :
Understands customer service principles and the importance of providing an excellent customer experience. Keeps customers in mind when designing or executing processes or procedures.
Initiative:
Able to identify opportunities & issues and assess, prioritize and follow through on work activities to capitalize or resolve them. Able to take positive action without being requested to do so. Focuses on ongoing learning and development.
Interpersonal Communication:
Able to communicate through various means with diverse people in a clear, concise, and courteous manner. Able to demonstrate respect to others, surroundings, and self. Able to read and comprehend instructions.
Organizational Skills:
Able to utilize time, energy, and resources to manage priorities such as projects, stay on track, and achieve goals. Able to establish a systematic course of action to achieve an objective. Able to multitask and pay strong attention to detail. Able to complete tasks thoroughly in a timely manner.
Technology Skills:
Able to navigate technology systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations. Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job ‐ related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email to .
