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Service Manager - HVAC
Career Insights for Customer Service Manager (General)
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Scorecard
Based on Missouri data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$67,481 / year median in Missouri
-2% projected decline
Job Description
Service Manager
•HVAC Lakeside Heating & Cooling, LLC Lees Summit, MO Job Details Full-time $70,000
•$85,000 a year 1 day ago Benefits 401(k) Paid time off Qualifications Managing technical support teams Customer communication EPA Refrigeration Certification Field service Team leadership Dispatching Driver's License Leading team collaboration initiatives Air conditioning Full Job Description
SERVICE MANAGER
—
LAKESIDE HEATING & COOLING
Lee's Summit | Full-Time | $70,000
•85,000 + Performance Bonus
BONUS OPPORTUNITY
This role includes a performance-based bonus tied to team productivity, revenue, and customer satisfaction. When the team wins, you win.
WHO WE ARE
Lakeside Heating & Cooling is a locally owned, growing HVAC company serving the Kansas City metro. We are not a big box operation. You will work directly with ownership, have a real voice in how we run, and your impact will be felt every single day.
THE ROLE
We need an experienced Service Manager who has already done this job and is ready to own it here. You will lead our service team, assist in managing day-to-day operations, and be a key partner to ownership as we grow. This is not an entry-level management role. If you have led an HVAC service department and are looking for a company where you can truly make your mark — keep reading.
WHAT YOU WILL DO
Lead and develop a team of HVAC service technicians Oversee scheduling, dispatch, and daily service operations Handle escalated customer issues and ensure quality on every job Provide hands-on technical support in the field when needed Track performance metrics and report results to ownership Help recruit and onboard technicians as we grow
WHAT YOU BRING
3+ years managing an HVAC service department (required — field experience alone does not qualify) 5+ years total HVAC industry experience EPA 608 Certification and valid driver's license Strong leadership, communication, and customer service skills Experience with ServiceTitan, Housecall Pro, or similar software is a plus NATE Certification is a plus
WHAT WE OFFER
$70,000
•85,000 salary based on experience Performance bonus tied to real results Company vehicle or vehicle allowance Paid time off and retirement benefits A direct partnership with ownership and a clear path to grow
Pay:
$70,000.00
•$85,000.00 per year
Benefits:
401(k)
Work Location:
In person