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Director of Customer Service

Job

VROBI SPORTS

Saint Charles, MO (In Person)

$55,000 Salary, Full-Time

Posted 1 week ago (Updated 1 week ago) • Actively hiring

Expires 7/18/2026

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Job Description

Director of Customer Service
VROBI SPORTS
Saint Charles, MO Job Details Full-time $50,000
  • $60,000 a year 6 hours ago Qualifications Customer service Account development Lead generation High school diploma or GED Bachelor's degree Attention to detail Account management Full Job Description Job Description VROBI Sports established in 2017 is a rapidly growing Veteran owned Sporting Goods Company.
We have an excellent opportunity for Director of Customer Service. A positive attitude with award winning customer service skills is a must for this role. If you are a sports minded individual, motivated and want to work with sports teams nationwide on their Uniform and Equipment needs then we want to hear from you!
Job Responsibilities:
  • Serve as the lead point of contact for customers before and after their Team Uniform/Equipment purchase communicating by email, phone and occasionally in person
  • Drives revenue growth through exceptional service
  • Leads support teams to maximize customer retention, identify upsell opportunities and bridge the gap between sales and post sales care.
  • Align customer service strategies with revenue targets
  • Recruit, train and mentor Team Account Managers
  • Build and maintain strong, long-lasting customer relationships
  • Assist with customer requests or issue escalations as needed
  • Prepares Quotes and Invoices
  • Works closely with Art Team and provides direction to meet customers needs
  • Assist customer in sizing and developing complete roster for order
  • New customer lead generation
Qualifications/Skills:
  • Microsoft Office
  • Attention to detail
  • File Management
  • Self motivated
  • Communication skills
  • Able to work independently or within team environment
Education and Experience:
  • Bachelors Degree Required
  • Sales background preferred
  • Demonstrated experience handling multiple customers/projects simultaneously
  • Proficiency in
Microsoft Office Products Pay:
$50,000.00
  • $60,000.
00 per year
Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred)
Work Location:
In person