Find & Apply For Customer Service Manager Jobs in Saint Charles, Missouri

Position Summary State Line Fire Protection is seeking an experienced Fire Protection Service Manager to lead service operations and support the reliable maintenance, inspection, testing, and repair of fire protection systems. This role oversees service personnel, coordinates customer work, Quoting, Billing and helps ensure work is completed safely, efficiently, and in accordance with applicable codes and company standards. Key Responsibilities Manage daily service operations, including scheduling, dispatch, workload planning, and follow-up. Supervise, coach, and support service technicians; help coordinate training and performance development. Coordinate inspections, testing, maintenance, troubleshooting, and repairs for fire protection systems. Communicate with customers about service needs, findings, recommendations, timelines, and project status. Review service reports, proposals, work orders, and documentation for accuracy and completeness. Monitor service quality, productivity, response times, and customer satisfaction. Help ensure work follows applicable codes, standards, safety requirements, and company procedures. Coordinate with sales, installation, and administrative teams to support customer needs and business goals. Assist with staffing, budgeting, inventory, and other operational planning as needed. Address customer concerns and resolve service issues professionally. Other Duties as assigned Qualifications Experience in fire protection, fire sprinkler, fire alarm, or a related life-safety service field. Prior experience supervising technicians or managing field service operations. Working knowledge of applicable fire protection codes and standards. Strong organizational, communication, and customer-service skills. Ability to prioritize competing needs and make sound decisions in a fast-paced environment. Proficiency with standard business software and service-management systems like Service Trade or similar. Valid driver's license and ability to travel to customer sites as needed. Relevant industry certifications or licenses are preferred. Work Environment This position involves a combination of office and field work, including visits to customer sites. Occasional schedule flexibility may be needed to support service demands. State Line Fire Protection is an equal opportunity employer. We welcome applicants with the skills and experience needed to support safe, dependable fire protection services.

Pay:

$72,424.45 - $93,134.82 per year

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Health savings account Life insurance On-the-job training Opportunities for advancement Paid time off Vision insurance Application Question(s): How many years of service management do you have? Do you have a clean driving record?

Work Location:

In person