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Customer Service & Office Manager
Job
Aaron Sanftner Agency LLC
Wentzville, MO (In Person)
$46,800 Salary, Full-Time
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Job Description
Who We Are At Aaron Sanftner Agency , relationships come first. We're a team that supports each other, communicates openly, and takes pride in delivering an excellent experience for every client. We're looking for someone who enjoys helping people, stays organized in a fast-paced environment, and wants to play a key role in our agency's success. Our Core Values Growth Mindset Accountability Team First Positive Attitude Problem Solver Dependable The Role We're hiring a full-time Customer Service & Office Manager to help lead daily office operations while providing outstanding service to our clients. This role is often the first point of contact for clients and helps keep the agency running smoothly. What You'll Do Customer Service Answer policy questions and process changes/endorsements Help with billing questions and payments Support claims questions and follow-up Assist with policy reviews and proactive client communication Office Operations Coordinate daily workflow and priorities Help schedule appointments and support office organization Maintain documentation and support compliance processes Assist with onboarding/training new team members Help monitor and improve service standards Retention & Growth Spot cross-sell opportunities and support account rounding Support referrals and client appreciation efforts Help strengthen retention and loyalty