A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
We believe in doing more than just managing memberships and policies — we build lasting relationships and deliver peace of mind to our clients. We're looking for detail-oriented, client-focused Client Service Manager to be a vital part of our in-office team. This isn't just another desk job — it's your chance to make a meaningful impact every day by helping rental car businesses grow protect what matters most.
Supervisory Responsibilities:
None Essential Tasks:
Be the go-to support for producers and clients, ensuring memberships and insurance coverage is handled smoothly and professionally Process and deliver membership document, schedule training, and much more all with accuracy and care Communicate and resolve billing and membership questions with efficiency and tact Communicate directly with clients and colleagues to gather details and provide service to help grow the business Support Producers and Marketing Executives with technical expertise Build trusted relationships inside and outside the agency, acting as a reliable, approachable partner
Core Competencies:
Ability to
Analyze and Solve Problems:
Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner Attention to
Detail:
A strong focus on completing tasks and projects accurately and thoroughly
Communication Skills:
Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences
Timely Task Completion:
Ability to finish tasks and projects efficiently, managing resources and priorities effectively
Team Collaboration:
Willingness to work together with others, promoting teamwork and supporting shared goals
Client Focus:
Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction
Dependability:
Acknowledgment of the importance of being present and punctual.
Creative Thinking:
Openness to suggesting new ideas and methods to improve processes and outcome
Organizational Skills:
Capability to prioritize tasks and manage multiple projects simultaneously
Adaptability:
Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment
Experience and Education:
1-2 years of property & casualty servicing experience (preferred but not necessary)
Licensing and Credentials:
Active P&C license (or willingness to obtain one — we'll support you!)
Systems:
Strong Microsoft Office skills, Excel and Applied Epic or similar AMS experience a plus
Physical Requirements:
Ability to lift 25 pounds Repeated use of sight to read documents and computer screens Repeated use of hearing and speech to communicate on telephone and in person Repetitive hand movements, such as keyboarding, writing, 10-key Walking, bending, sitting, reaching and stretching in all directions
Benefits & Compensation:
Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing. Company paid holidays, plus PTO Employee wellness program Notice to
Recruiters and Staffing Agencies:
To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members. •Applications will be accepted until the position is filled.
