DEX Product Representative

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Position Description We are seeking a customer-focused and detail-oriented DEX Product Representative, to support customer service and order processing operations. In this role, you will manage the complete order lifecycle—from order receipt through invoicing—while ensuring an exceptional customer experience before, during, and after the sale. The ideal candidate thrives in a fast-paced environment, communicates effectively across teams, and has experience in parts sales, customer support, or the heavy-duty truck industry. Key Responsibilities Customer Service & Sales Support Serve as the primary customer contact for product inquiries, orders, pricing, and order status updates Support customers with VIN-specific parts lookup, product selection, related component identification, and promotional offerings Build strong relationships with customers, sales teams, warehouses, and internal departments to ensure timely service and issue resolution Process customer orders accurately from entry through invoicing, including payment processing and shipping documentation Coordinate inventory, shipment tracking, export/customs documentation, and warehouse communications Maintain accurate customer records, operational metrics, and order documentation across multiple systems Utilize Microsoft Office and internal systems to manage transactions, reporting, and daily operations efficiently Provide cross-functional operational support and contribute to continuous improvement through customer follow-up and feedback tracking Qualifications & Skills Required Skills Strong customer service and communication skills Ability to multitask, prioritize, and meet deadlines in a fast-paced environment Detail-oriented with strong organizational and problem-solving abilities Self-motivated, dependable, and able to work independently and collaboratively Proficiency in Microsoft Office and Windows-based applications Ability to adapt quickly to changing business and customer needs Preferred Qualifications 2-3 years of experience in customer service, order fulfillment, or inside sales Experience within the heavy-duty truck, transportation, salvage, or parts industry Mechanical aptitude and understanding of industry-related equipment Associate degree in a related field or equivalent work experience Working knowledge of Mack and Volvo operational systems preferred Core Competencies Customer Focus Functional & Technical Skills Effective Communication Action Oriented Teamwork & Collaboration Integrity & Trust Problem Solving Adaptability & Accountability At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $53,700 - $66,400 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today's challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran. We value your data privacy and therefore do not accept applications via mail. Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as "The American Truck You Can Count On," thanks to our durable, reliable and application-driven vehicles that get the job done. Volvo Trucks, founded in Sweden in the late 1920s, is a brand centered around innovating for people - to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront. By joining our North American Group Truck brands (Volvo & Mack), you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.