Job Summary:

The Parts and Service Supervisor is responsible for driving parts & service sales, margin and productivity goals; training and directing Service Technicians; providing a great customer service experience while servicing, repairing trailers and installing towing systems, and other related products; ensuring that parts and supplies are ordered, received and cycle counted; managing the service process and systems.

Supervisory Responsibilities:

Lead the parts & service team in meeting and exceeding parts & service revenue and margin goals. Partner with Store Manager to recruit, interview, hire, and train newly hired department staff. Trains new employees in the company's customer service policies, procedures, and best practices. Follow company directives, policies and procedures for inventory control, supply purchasing, labor and other controllable expenses Create a culture of safety Organizes and oversees the schedules and work of assigned staff. Conducts performance evaluations that are timely and constructive. Partner with Store Manager to drive accountability around performance, results and processes.

Duties/Responsibilities:

Interacts with customers via telephone, email, or in person to provide support and provide helpful and accurate information on products or services. Confer with customers to create quotes, write work orders, recommend/sell parts. Supervise, train and coach Lot and Service Technicians Schedule service jobs with the goal of maximizing productivity and customer satisfaction Perform service work on new and used trailers, and trailer tow vehicles when necessary. Complete service paperwork or computer system entry completely and timely. Perform multi-point inspections to assess customer's service and parts needs. Help customers hook up trailers. Performs visual safety inspection (lights, safety chain, decking etc.) Manage the Warranty process by responding to warranty calls and emails. Issue parts requests, initiate returned goods, coordinate shipping/delivery to applicable locations.

Required Skills/Abilities:

Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Proficient in Microsoft Office Suite or related software. Ability to solve problems, meet customer needs, and flexibility and adaption to change. Direct experience/knowledge with trailers. Ability to operate Forklifts.

Education and Experience:

High School Diploma or equivalent (GED) Three - five years of experience in a Parts/Services department

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer. Prolonged periods of standing and walking. Lifting, standing, bending, or reaching, is required. Must be able to lift up to seventy (70) pounds at times. If you are a driven, customer service-oriented individual with a passion for sales and growth, we would love to hear from you. Qualified candidates may also visit our website and apply at: www.superior-trailer.com We are an equal opportunity employer.

Job Type:

Full-time Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Direct knowledge with trailers: 2 years (Required)

Parts and Service:

2 years (Required)

Forklift:

1 year (Required) Ability to

Relocate:

Burlington, NC 27215: Relocate before starting work (Required)

Work Location:

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