client services administrator.concord, north carolinaposted 3 days ago job detailssummary$19 - $19.50 per hourtemp to permhigh schoolcategoryoffice and administrative support occupations reference AB_5122835 job details Our client's Business Owners are the heartbeat of their global footprint and you will be the backbone of their success. As an Client Services Administrative Specialist, you won't just answer questions; you'll serve as the mission-critical partner our entrepreneurs rely on to navigate products, unlock compensation plans, and scale their businesses. If you thrive in a fast-paced, high-impact powerhouse where your problem-solving directly fuels real-world business growth, your next career move starts here.

salary:

$19 - $19.5 per hourshift: Firstwork hours: 10 AM - 6:30

PMeducation:

High SchoolResponsibilities Fields 50+ inbound calls daily and manages concurrent live chat queues from business owners and Independent Business Owners, delivering prompt, professional resolutions under tight SLAs. Diagnoses root causes of complex inquiries across billing, subscriber services, compensation plans, and operating procedures to provide accurate, permanent solutions. Delivers tier-1 technical assistance and guides clients through self-service digital tools, portals, and online resources. Maintains thorough, up-to-date expertise on product suites, service offerings, and compliance policies to maximize first-contact resolution. Prepares accurate case documentation, administrative forms, and records to ensure data integrity and compliance standards. Collaborates with cross-functional teams to resolve service bottlenecks, refine workflows, and elevate the overall partner support experience. SkillsTransaction Readiness and SupportTechnical SupportDecision SupportProblem SolvingOrganizationWritten CommunicationVerbal CommunicationClient ServiceQualificationsYears of experience: 3 yearsExperience level: ExperiencedRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).This posting is open for thirty (30) days.