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CottageCare
Operations Manager
Career Insights for Retail Customer Service Manager
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Scorecard
Based on North Carolina data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$54,908 / year median in North Carolina
+20% projected growth
Job Description
CottageCare is offering a management position in our Lake Norman service center. CottageCare Managers are required to work Monday through Friday from 7 am to 4 pm. Basic tasks can include but are not necessarily limited to driving sales, scheduling customers, meeting and building CottageCare customer relationships both in homes and over the phone, hiring, training, and managing crew daily, basic accounting and office work, ordering and maintaining equipment and supplies. The right candidate will closely follow the CottageCare standard operating procedures and provide an upbeat and enthusiastic atmosphere for employees.
Benefits:
Highly competitive salary with bonus opportunities; NO WEEKENDS andNO NIGHTS
; 15 paid vacation/sick days a year; major holidays off; an atmosphere of independence with many different support outlets; annual conferences with other CottageCare managers.Requirements:
At least 3 years of management experience; exceptional customer service skills; basic computer skills (Microsoft suite, etc.); experience in basic accounting; clean background check and driving record. A strong desire to excel is a must. Why work with us? ✅ Monday through Friday ✅ Full-time position ✅ Comprehensive paid training and ongoing training to hone your skills ✅ Paid Vacation ✅ Medical benefits ✅ Tax-free mileage reimbursement ✅ Enjoy a fun working environment with varied surroundings Who are we looking for:- We love go-getters with a positive attitude.
- This job is excellent for those who thrive in an independent work environment.
- Customer service needs to be in your DNA.
- We are a growth (professionally and personally) focused company and are looking for like-minded employees. Great Job for those with Previous Experience in:
- Hotel Management
- Retail Management
- Property management
- Restaurant Management
Customer Service Management Job Type:
Full-time Pay:
$60,000.00- $100,000.