Customer Service Manager Carlie C's

IGA - 3.2

Durham, NC Job Details Full-time $20 - $24 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Customer communication Teamwork Managing inventory control systems Multilingual Sales team management Team development Supervising experience Cash register operations Organizational skills Business operations Workforce management POS systems Full Job Description Job Overview We are seeking a dynamic and energetic Customer Service Manager to lead our retail customer service team with enthusiasm and a commitment to excellence. In this pivotal role, you will oversee daily operations, ensure outstanding customer experiences, and foster a positive environment that promotes teamwork and growth. Your leadership will drive sales, improve operational efficiency, and uphold the highest standards of service. If you thrive in a fast-paced retail setting and possess strong management skills, this is your opportunity to make a meaningful impact while advancing your career. Responsibilities Lead and supervise retail sales teams, ensuring they deliver exceptional customer service and meet sales targets. Manage daily store operations, including inventory control, merchandising, stocking, and POS (Point of Sale) system management. Oversee employee orientation, training & development programs to enhance team skills and product knowledge. Handle customer inquiries, complaints, and feedback with professionalism and effective communication skills. Coordinate shift management, scheduling, and payroll processing to optimize store performance. Conduct interviewing, recruiting, and onboarding of new team members to build a motivated workforce. Implement inventory management procedures, pricing strategies, and merchandising standards to maximize sales opportunities. Qualifications Proven experience in retail management or supervisory roles within the retail industry sales team management environment. Strong skills in negotiation, managerial communication, team management, and leadership. Bilingual or multilingual abilities are highly desirable to serve diverse customer bases effectively. Familiarity with POS systems, cash handling procedures, cashiering, and operational management is essential. Demonstrated experience in recruiting, training & development, budgeting, and inventory control. Excellent organizational skills with the ability to manage time efficiently across multiple responsibilities. Knowledge of retail math including basic math calculations related to pricing, sales analysis, and stock levels. Previous experience in grocery store or retail store product knowledge is a plus. Join our team as a Customer Service Manager where your leadership will inspire excellence! We are committed to fostering an inclusive environment that values innovation and dedication. All positions are paid roles that offer opportunities for growth while contributing positively to our customers' experiences every day.

Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Have you managed a team of 20+ associates?

Experience:

Customer service supervisor: 3 years (Required) Key holder : 1 year (Required) Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Commute:

Durham, NC 27703 (Required)

Work Location:

In person