Account Manager

Account Manager Garner, NC Job Details Full-time $68,000 a year 20 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Managing customer accounts Customer communication Customer relationship building Data reporting Mid-level Client relationship development 3 years Printing Key Performance Indicators Bachelor's degree Mentoring Forecasting Organizational skills Root cause analysis Account management Escalation handling Communication skills Project stakeholder communication Stakeholder relationship building Cross-functional communication Stakeholder management

Full Job Description Position:

Account Manager Location:

Garner, NC Pay:

$68,000/year

Experience:

3 to 5 years of experience in printing services

Education:

Bachelor's degree

Type:

Full-time;

Direct Hire Schedule:

Monday - Friday, 8:00am to 5:00pm Greene Resources is seeking an Account Manager to join a growing and dynamic team! Your role as an Account Manager is to help businesses be successful using our products. A key part of your role is to serve as a trusted advisor to potential, new, and existing accounts assigned to you. You will serve as a liaison for RLG's top clients to ensure overall customer satisfaction. This person reports to the Manager, Customer Service.

Job Description:

Develop and sustain solid relationships with key clients by being their champion and advocating for their needs. Addressing and resolving key clients' complaints, issues, and concerns Expand current customer accounts through ongoing relationship development Liaise with internal teams to ensure resolution of customer needs and issues are addressed in a timely and satisfactory manner (Production, QA, Scheduling, Finance). You are the main point of contact between key clients and internal teams. Communicate and collaborate with all necessary stakeholders. Maintain a strong understanding of the industry and client needs. Maintain complete organization knowledge and product familiarity. Drive key output performance KPIs that impact the client. Create and update internal tracking and reporting systems daily to maintain accurate KPI's. Compiling reports on account progress, goals, and forecasts. Ensure the integrity of the quality of products shipped, on-time delivery, costing, and invoicing. Mitigate churn and ensure brand standards are met. Participate in and/or lead client meetings on a regular interval (weekly, monthly, quarterly basis) on performance, relationship building, on-time delivery, etc. Understand customer goals and remain alert and responsible to changing customer needs. Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the client's business.

Key Characteristics:

Effectively communicates with internal teams as well as with clients directly to deliver customer expectations. Strong written and verbal communication with a positive attitude. Acts as a business partner, building trust and confidence with key clients; can effectively participate in business reviews, providing honest and professional input; actively listens to the customer and develops a true understanding of their needs. Comfortable with and embraces change; Identifies opportunities for improvement and provides input into our roadmap to elevate the customer experience. Proactive and an opportunistic self-starter that can work independently; serves as a leader in accomplishing tasks and completing projects; initiates processes that contribute to the speed and ease of doing business with RLG. Strong organizational skills and attention to detail, with the ability to multitask; effectively manages complex customer bases and serves as a mentor within the team, assisting less experienced reps with escalated issues and workload management. Solution-oriented mindset, guiding and coaching others to resolution and root cause analysis to prevent future issues.

Position Requirements:

Quick learner who will dive headfirst into the product and team environments to understand intricacies Strong desire to provide the ultimate Customer Experience. Strong sense of urgency and the ability to multitask. Ability to meet strict internal and external timelines & milestones. Ability to effectively provide, receive and respond positively to constructive feedback. Ability to produce professional documents, including spreadsheets, correspondence, and email. Strong communication skills, both written and verbal, applicable in a corporate environment.

Job Perks:

Paid Time Off and Paid Holidays Comprehensive and Competitive Medical, Dental and Vision coverage Company Paid Short-Term Disability Insurance and Life Insurance Additional Benefits - Long-Term Disability, Supplemental Life, Accident and Critical Illness Coverage Plans Excellent 401(k) retirement plan with generous company contribution We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth potential within our organization We believe in rewarding our employees with performance-based salary increases Greene Resources is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #GRPRO