Regional Director of Operations-Home Care Agency

Regional Director of Operations-Home Care Agency Company Name Withheld - Confidential - 3.0 Garner, NC Job Details Full-time $45,000 - $55,000 a year 1 hour ago Benefits Mileage reimbursement Paid time off Opportunities for advancement Qualifications Vendor relationship building Operations management Auditors team management Managerial problem-solving Administrative experience Team development Hiring Compliance management Team management Sales growth strategy Decision making Healthcare management Associate's degree Stakeholder relationship building Full Job Description Home Care Regional Director of Operations A professional home care agency is seeking an experienced, motivated, and compassionate Business Manager to oversee operations and support the continued growth of our established home care agency. For over 18 years, our company has proudly provided quality in-home care services in more than half of the counties in NC. With multiple established office locations and experienced office management teams already in place, this position is ideal for a strong leader who can guide company growth, strengthen operational processes, and maintain excellent relationships with clients, employees, vendors, and community partners. As our company continues expanding into additional counties and office locations across North Carolina, we are looking for someone who can grow with us and help maintain the high standards our clients and employees have come to expect. Position Overview The Home Care Business Manager will provide administrative and operational leadership for the agency while working closely with ownership, team leads, and external partners. The ideal candidate will be highly organized, solution-oriented, professional, and capable of leading with patience and kindness while maintaining accountability and high performance standards. This position requires an analytical thinker, independent decision-making, excellent communication skills, and the ability to multitask and effectively manage multiple responsibilities in a fast-paced environment. The position will require a hands-on leader that is willing to lead from within the core team. Responsibilities Oversee and support the continued growth and development of the agency Recruit, hire, train, and help develop management team members Ensure lead teams are performing assigned job duties effectively and professionally Conduct weekly personnel meetings with management staff to maintain strong working relationships, reinforce responsibilities, and ensure top-level performance Maintain positive and professional relationships with our community partners Assist with both billing and payroll processing Provide administrative oversight and support to lead team across all office locations Assist with employee and client conflict resolution in a professional and compassionate manner Maintain and coordinate employee schedules as needed Troubleshoot billing issues and technical/vendor-related concerns Manage State surveys, licensing meetings, and compliance-related responsibilities Ensure documentation is accurate, organized, and maintained to support excellent State survey outcomes and continued compliance Support daily business operations and special projects Periodic travel to office locations throughout North Carolina Qualifications Previous management experience in home care, healthcare administration, or a related field preferred Strong leadership, organizational, and problem-solving abilities Strong written and verbal communication skills Ability to work independently and efficiently Knowledge of payroll, scheduling, billing, and compliance processes Strong critical-thinking abilities Strong work ethic and dependable attendance required Compensation & Benefits Competitive salary based on experience Performance-based bonus structure tied to company growth and positive client/employee feedback Paid vacation Opportunity for advancement within a growing company Supportive and experienced office teams Meaningful work serving veterans, seniors, and families across North Carolina Schedule Full-time Monday-Friday Office hours are 8:00 AM - 5:00 PM Availability after hours for management needs on a per diem basis during evenings and weekends Offices are closed on major holidays Apply Today If you are a dedicated leader who thrives in operations, management, team development, and relationship building, we would love to hear from you. Join a respected and growing company committed to delivering compassionate, dependable home care services throughout

North Carolina Pay:

$45,000.00 - $55,000.00 per year

Benefits:

Mileage reimbursement Paid time off Application Question(s): Experience level with NC home care agency(personal care services) state policies/regulations?

Education:

Associate (Required)

Experience:

Healthcare management: 1 year (Required)

Work Location:

In person