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AJ
Anfesa's Jewelers home of The Grand Marquise Ballroom
Venue Sales & Client Experience Coordinator
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What they do
A Customer Experience Manager manages processes used by a company to track customer interactions, improve customer service and build customer loyalty. Reviews sales and marketing interactions with customers. Gathers and analyzes customer feedback and designs practices to improve customer experience.
$62,821 / year median in North Carolina
+12% projected growth
Job Description
Venue Sales & Client Experience Coordinator Anfesa's Jewelers home of The Grand Marquise Ballroom Garner, NC Job Details Part-time | Full-time From $36,000 a year 7 hours ago Benefits Opportunities for advancement Qualifications Vendor relationship building Customer communication Full Job Description We're Growing! Join Our Award-Winning Team Venue Sales & Client Experience Coordinator Full-Time or Part-Time Weekend Availability Required The Grand Marquise Ballroom is one of the Triangle's premier wedding and event venues, and we're continuing to grow! We're looking for an energetic, personable, and experienced professional to join our team and help create unforgettable experiences for our clients. If you love weddings, enjoy building relationships, thrive in a fast-paced environment, and have a passion for sales and customer service, we'd love to meet you. This position will assist with venue sales, client communication, planning, and event execution while helping deliver the exceptional service our clients expect . What You'll Do Respond promptly to new leads and inquiries Assist with venue tours that inspire clients and help convert bookings Assist with lead follow-up until booked or closed Assist with contracts, booking paperwork, and client communications Assist with planning meetings and final walkthroughs Coordinate with preferred vendors and venue partners Assist with overseeing wedding and event day operations Help oversee venue-operated bar service and bartending staff during events Assist with room flips, event setup, and venue preparation as needed Build relationships with wedding planners, vendors, and referral partners Help achieve monthly booking and revenue goals Qualifications Minimum of 2 years of experience in venue sales, event sales, hospitality, wedding planning, or a related customer-facing role is required Outstanding communication and people skills Organized, detail-oriented, and dependable Strong multitasking and time management abilities Positive attitude with a professional appearance Comfortable using computers, email, and scheduling software Able to work independently while collaborating with a team Passion for creating exceptional client experiences Schedule Full-Time or Part-Time Weekend availability is required Some evenings and holidays may be required during peak wedding season Why You'll Love Working Here Join an award-winning wedding and event venue Be part of creating some of life's most memorable celebrations Work in a beautiful, upscale environment Supportive, family-oriented team Competitive hourly pay based on experience Monthly booking incentive opportunities Opportunity for growth and advancement If you're passionate about creating unforgettable experiences and love working with people, we'd love to hear from you. Apply today and become part of The Grand Marquise Ballroom family!