Field Service Coordinator

Field Service Coordinator $20.00 - $22.00/hour | Full-Time | Monday-Friday (8:00 AM - 5:00 PM) Jay's Heating, AirPlumbing Jay's Heating, AirPlumbing has been a trusted, family-owned home services company since 2005. We've built our reputation on delivering reliable service, strong customer relationships, and a team-first culture-and we're continuing to grow. We're looking for a Scheduling Coordinator who thrives in a fast-paced environment, enjoys helping people, and can keep operations running smoothly behind the scenes. Why Join Jay's?

Stability:

Established, growing company with a strong local reputation

Team Environment:

Supportive, positive, and highly collaborative culture

Growth Opportunities:

Ongoing training and advancement potential

Community-Focused:

Actively involved in supporting local causes

Proven Excellence:

Thousands of 5-star reviews across multiple platforms CompensationBenefits $20.00 - $22.00/hour (based on experience) Company-paid medical and life insurance (employee) Dentalvision coverage (employee + family options) 401(k) with company match Paid time off + paid holidays Professional development and career growth opportunities What You'll Do Manage and optimize daily schedules for service technicians Dispatch technicians and adjust schedules in real-time as jobs progress Coordinate return visits and follow-ups with customers Maintain accurate customer records and job details Communicate clearly with customers regarding scheduling and timelines Support technicians with parts coordination, job updates, and basic quoting Assist with ordering parts, tracking POs, and staging materials Collaborate with internal teams to ensure smooth daily operations What We're Looking For 3+ years of experience in scheduling, dispatching, customer service, or similar role Strong communication skills and a customer-first mindset Highly organized with the ability to multitask and prioritize Problem-solver who can adapt quickly in a fast-paced environment Comfortable with Microsoft Office and web-based systems Experience with scheduling/dispatch software is a plus Basic geographic knowledge or ability to efficiently route schedules Who Succeeds in This Role Someone who is: Calm under pressure Detail-oriented and proactive A strong communicator who keeps everyone informed Motivated to improve processes and team efficiency