A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
QUALIFIED CANDIDATES ELIGIBLE FOR SIGN ON BONUS UP TO
$10,000 We keep growing because we hire the best-and our customers notice. Our 4.9-star rating says it all! Since 2005, we've proudly served the Mt. Airy community, expanding into one of the most sought-after employers across NC and VA. You've seen our trucks around town and our name in the community-now it's time for us to see YOU on our team! Join a company with deep roots and a bold vision for growth. We're hiring a driven professional to spearhead our new Plumbing Division-someone ready to take full ownership, lead a team, and turn potential into performance. If you're ready to grow something meaningful, this is the opportunity you've been waiting for.
Pay:
$85,000 - $125,000, plus bonuses Why choose Jay's? Full benefits include; Company Paid Medical and Life for the employee, and dental and vision for the full-time employee and their family, along with other coverage that can be added. 401k with up to a 3% company match, begins 1 year after your start date.
Limited On-Call Schedule:
We only run true emergencies (i.e., property damage) for existing customers. Everything else gets booked for the next day Company supplied newsafe company truck with air conditioning!! Company provided iPad, uniforms, and tools (excluding hand tools)
Core Values:
Always Do the Right Thing Always Growing Can-Do Attitude Be Kind -
The Golden Rule Deliver Wow Customer Service Stability:
Family Oriented and family-owned business since 2005. We're one of the largestmost established Home Services business in the surrounding areas and we're just getting started!
Ongoing Professional and Personal Development Training Opportunities:
both in-house and across the country
Community Focus:
We are dedicated to serving our customers as well as the greater good; by contributing to both local and global issues.
Engaged:
Positive team-focused work environment with great employee engagement
Always Growing:
Ongoing ProfessionalPersonal Development Training Opportunities FunFocused! We work hard and play hard - we're a fun team of rock-stars with can-do attitudes who are driven, focused, and have a strong work ethic.
Community Focus:
Established brand with a great reputation - We are dedicated to supporting our community and veterans as well as the greater good by contributing to both local and global causes
Destination Employer:
Established brand with a great reputationa strong focus on our company culture
Our Standard:
We pride ourselves on providing a 5-star customer service experience and it shows with 800+ Google reviews (the industry average is 200);over 350 5-star reviews on Facebook,over 3,000 5-star reviews on all review platforms.
Qualifications:
At least 3 years of proven leadership or management experience. HAVC knowledge preferred Strong background in sales training and team development. Demonstrated success in delivering outstanding customer service. Track record of training, coaching, and growing high-performing teams.
Primary Job Duties:
Manage HVAC maintenance and service teams to ensure quality work and excellent customer service Schedules, directs, and provides technical support for HVAC technicians. Understand the departments business plan and hold your team accountable for exceeding goals. Reviews technicians' work to ensure quality meets established standards Organize training and ongoing support for service teams Recruits, interviews, hires, and trains HVAC technicians as required to meet workload demands. Ensuring compliance with Occupational Health and Safety Act standards Complying with service standards, work instructions, and customers' requirements Other tasks and responsibilities as required to maintain efficient department operations
