HomeCare Supervisor Princess Kingdom HomeCare Fargo, ND Job Details Part-time | Contract $25.18 - $30.32 an hour 1 day ago Benefits Continuing education credits Health insurance 401(k) Paid time off 401(k) matching Referral program Qualifications Collaborate with healthcare professionals Computer operation Computer literacy Maintaining patient confidentiality Coaching Service scheduling Staff scheduling Team scheduling High school diploma or GED Hiring Driver's License Leading team collaboration initiatives Human Services Computer skills Business Administration Associate's degree Full Job Description Overview The Home Care Supervisor is responsible for overseeing the daily delivery of non-medical home care services and supervising direct-care staff at Princess Kingdom Home Care. The Supervisor helps ensure that clients receive safe, respectful, reliable, and person-centered services consistent with their service plans, agency policies, and applicable requirements. The Home Care Supervisor serves as a primary link between clients, families, caregivers, agency management, and clinical personnel when applicable. Essential Duties and Responsibilities Supervise caregivers and other assigned direct-care employees. Coordinate daily client services and caregiver assignments. Ensure caregivers understand and follow each client's service or care plan. Conduct routine supervisory visits and client check-ins as required. Monitor the quality and consistency of services provided to clients. Maintain regular communication with clients and family members regarding services. Identify and report changes in clients' needs, behavior, living conditions, or general well-being. Immediately refer medical or nursing concerns to the agency's RN or appropriate healthcare professional. Assist with caregiver scheduling and arrange coverage for call-offs, absences, and emergencies. Monitor caregiver attendance, punctuality, professionalism, and job performance. Participate in interviewing, orientation, onboarding, and training of caregivers. Verify that employees have completed required orientation, training, background checks, and other personnel requirements before assignment. Provide coaching and corrective guidance to employees when necessary. Conduct or assist with employee performance evaluations. Respond to client complaints and service concerns promptly and professionally. Document complaints, incidents, corrective actions, and follow-up activities. Report suspected abuse, neglect, exploitation, or unsafe conditions according to agency procedures and applicable reporting requirements. Review caregiver documentation, service notes, timesheets, and other required records for completeness and accuracy. Help maintain accurate client and employee records. Ensure confidentiality of client and employee information. Assist with implementation of infection-control, emergency-preparedness, and workplace-safety procedures. Participate in quality-assurance and performance-improvement activities. Communicate regularly with the Administrator, RN, or other agency leadership regarding client and staffing concerns. Participate in an on-call rotation when assigned. Perform other supervisory and administrative duties consistent with the position. Minimum Requirements Candidates should meet the agency's applicable regulatory requirements and preferably possess: High school diploma or GED; associate or bachelor's degree in healthcare, human services, business administration, social services, or a related field preferred. Previous experience in home care, healthcare, caregiving, assisted living, residential services, or a related setting. Previous supervisory, team-lead, scheduling, or staff-coordination experience preferred. Strong leadership and interpersonal skills. Ability to supervise, coach, and communicate effectively with direct-care employees. Strong organizational and time-management skills. Ability to manage schedules and respond appropriately to staffing problems. Ability to communicate professionally with clients, families, employees, and healthcare professionals. Basic computer skills and ability to use electronic documentation, scheduling, email, and recordkeeping systems. Ability to maintain confidential information. Ability to recognize and appropriately escalate client health and safety concerns. Ability to pass applicable criminal background checks and other required screenings. Valid driver's license and reliable transportation when travel to client homes is required. CPR/First Aid certification may be required or obtained within the agency's required timeframe. Preferred Qualifications One or more years of supervisory or leadership experience. Experience supervising caregivers, CNAs, PCAs, DSPs, or other direct-care staff. Experience with home care scheduling and client service coordination. Knowledge of person-centered care, client rights, incident reporting, infection control, and employee supervision. Familiarity with North Dakota home and community-based services requirements is preferred.

Pay:

$25.18 - $30.32 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

401(k) 401(k) matching Continuing education credits Health insurance Paid time off Referral program

Work Location:

In person