Gallery & Client Experience Coordinator at Custom Blinds & Design Gallery & Client Experience Coordinator at Custom Blinds & Design in Lincoln, Nebraska Posted in 1 day ago.

Type:

full-time

Job Title:

Gallery & Client Experience Coordinator Education:

High school diploma or GED required; degree or experience in customer service, retail, sales support, or design preferred. Hours (Part-Time): 20-30 hours/week

Salary:

Hourly, non-exempt; expected starting wage of $18-$23/hour.

Works Closely With:

Director of Sales, Sales Team, Fulfillment Team and Marketing

JOB DESCRIPTION

Main Functions

• Maintain and own the Omaha showroom appearance, organization, and readiness.
• Create a 5-star experience for showroom visitors and callers.
• Capture, assign, track, and follow up on incoming leads, missed opportunities, and CRM/Podium activity to ensure timely handoff to the appropriate designer or sales representative.
• Keep product displays, sample books, and marketing materials current and complete.
• Support sales growth by ensuring leads and client needs do not fall through the cracks.

General Summary The Gallery & Client Experience Coordinator is responsible for keeping the Omaha Hunter Douglas Gallery showroom welcoming, organized, current, and fully operational. This role owns client experience, lead follow-up, showroom readiness, and accurate CRM/Podium tracking for the Omaha location. Essential Functions Showroom Ownership

• Maintain the Omaha showroom so it is clean, organized, professional, and presentation ready.
• Keep displays, sample books, and marketing materials current and complete.
• Coordinate replacement or reordering of missing, outdated, or damaged materials.
• Complete regular showroom audits for the Omaha location. Client Experience & Customer Service
• Greet showroom visitors and callers warmly and professionally.
• Assist clients with basic product information and showroom navigation.
• Support designers and sales consultants by ensuring clients are cared for while in the showroom.
• Answer phones and return missed calls promptly. Lead Management & Follow-Up
• Monitor leads from Podium, CRM, website, and showroom visits, ensuring each lead is accurately captured and routed to the appropriate designer or sales representative.
• Enter, assign, track, and follow up on leads to confirm timely response, while the assigned designer or sales representative owns the sales relationship and next steps.
• Identify stalled, inactive, or missed opportunities and help re-engage them.
• Maintain accurate lead notes, contact information, statuses, and activity history.
• Provide visibility into lead capture, assignment, aging, and follow-up status as needed. CRM & Administrative Support
• Keep customer records, project details, referral sources, and communication history accurate.
• Monitor tasks, reminders, and workflow activities to support timely completion.
• Assist with reporting on lead activity, showroom traffic, and sales support efforts. Team Collaboration
• Work with sales, operations, and marketing to support showroom and company goals.
• Communicate showroom needs, inventory needs, and client feedback to manager.
• Participate in meetings, training, and continuous improvement as needed. Professional Development
• Complete assigned Hunter Douglas, product, technology, and professional development training.
• Stay informed on new products, promotions, and showroom updates.

Success in

This Role Looks Like:

• The Omaha showroom is clean, current, complete, and 5-star ready.
• Leads are entered, assigned, tracked, and followed up on promptly.
• Missed opportunities are identified and re-engaged.
• CRM and Podium records are accurate and up to date.
• Clients receive a consistent, professional, welcoming experience. Key Performance Expectations
• Enter and assign all new leads within 1 business day.
• Complete weekly missed-opportunity follow-up.
• Complete monthly showroom audits for the Omaha location.
• Keep sample books, displays, and CRM records current and accurate.
• Respond to clients within 1 business day.