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CS
Couplamatic Systems, Inc.
CUSTOMER SERVICE MANAGER
Career Insights for Customer Service Manager (General)
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Scorecard
Based on Nebraska data
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What they do
A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$74,669 / year median in Nebraska
-3% projected decline
Job Description
Essential Duties & Responsibilities:
- Answer incoming phone calls
- Process customer sales orders and returns
- Respond promptly to customer inquiries and basic product questions
- Ensure customer satisfaction and provide professional customer services
- Keep in close communication with sales representatives regarding customer activities
- Handle inquiries about outbound shipments, returns, and other freight related issues
- Review invoices and pick slips to ensure customer's orders are accurate
- Scan daily outbound shipment and related documents
Skills & Abilities:
- Have a good understanding of product knowledge
- Must be detail oriented, able to multi-task, and work independently in an office environment
- Ability to come to work regularly and on time and to follow directions
- Excellent written, verbal, and listening skills
- Must have good computer skills
- Excellent interpersonal skills
Compensation Package:
- Competitive pay and benefits
- company paid employee health ,vision, dental, and life insurance, simple IRA plan, vacation and holiday pay
- to name a few.
Pay:
$25.00- $30.