Type:

Full-Time Job Description:

At Security First Bank, we believe strong communities are built through trusted relationships, local commitment, and exceptional service. Since 1898, we have proudly served customers across Nebraska and South Dakota with community banking and insurance solutions designed to help individuals, families, businesses, and agricultural operations succeed. With locations throughout the region, Security First Bank offers a full range of banking, lending, mortgage, treasury management, and insurance services while maintaining a strong focus on personalized customer care and community involvement. We are proud to foster a workplace culture centered around teamwork, growth, integrity, and service. Whether serving customers in our branches, supporting operations behind the scenes, or helping communities grow, our employees play an important role in making a difference every day. Interested in joining our team?

Explore career opportunities at:

security1stbank.com/careers Position Overview We are seeking a customer-focused Customer Service Supervisor to support branch operations and lead our Customer Service Representative (CSR) team. This role combines exceptional customer service with staff development, operational support, and compliance oversight to ensure an outstanding customer experience. Key Responsibilities Assist customers with account openings, maintenance, and service-related inquiries. Supervise, train, and support Customer Service Representatives. Resolve customer concerns and assist with non-routine transactions. Support online banking services and research customer account issues. Monitor compliance with bank policies and regulatory requirements. Manage vault operations and promote bank products through referrals. Maintain confidentiality and perform additional duties as assigned. Qualifications and Experience High school diploma or equivalent required. Ability to work scheduled shifts Monday - Friday. One to three years of banking, customer service, or related experience preferred. Strong leadership, communication, and customer service skills. Knowledge of banking products, basic accounting principles, and operational procedures. Ability to exercise sound judgment, solve problems, and manage multiple priorities. Why Security First Bank Security First Bank offers an excellent opportunity within a community‑focused financial institution recognized for integrity, customer trust, and operational excellence. We welcome applicants from a wide range of backgrounds and provide a supportive environment where you can develop valuable skills, contribute to a service‑driven team, and build a strong foundation for your career. We offer competitive wages and one of the most comprehensive benefits packages in Nebraska and South Dakota, designed to support both your professional development and personal well‑being. Starting pay is based on experience, and additional benefit details are available on our Careers page. How to Apply Qualified candidates are encouraged to complete the online application through Security First Bank's secure applicant portal by visiting our website and selecting the careers page. For application assistance or accommodation requests, please contact: 2001 Broadway Ste 1, Scottsbluff

NE 69361

or call 308-635-3400. This Job Description is not a complete statement of all duties and responsibilities comprising this position. Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation. Employer paid benefits for full-time status: PTO (vacation and sick pay), Paid Holidays (Federal),

Employer Paid:

EAP (Employee Assistance Program), Short Term Disability, Long Term Disability, Basic Life and Accidental Death & Dismemberment No waiting period for Paid Holidays, Medical, Dental, Vision or EAP Medical options (including some employer contributions to provide affordability and value): High-Deductible Health Plan (HDHP) with a Health Savings Account (HSA) option Preferred Provider Organization (PPO) Plan with a Flexible Spending Account (FSA) option Dependent Care Flexible Spending Account Dental Vision Supplemental Voluntary Benefits Telehealth Access to experts for federal and state benefits, FEDlogic Connect with leading experts in cancer research, care, and treatment with Cancer Expert Now Retirement and other benefits - full-time: 401(k) Plan with Company Match Paid Family Leave program with approved qualifying event.

Banking products:

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