Position range in Grafton County $44k

•$77k Per Year Field Service Manager

Konica Minolta Business Solutions

Occupation:

First-Line Supervisors of Office and Administrative Support Workers

Location:

West Lebanon, NH

•03784

Job Type:

Full Time (30 Hours or More)

Posted:

09/09/2026

Positions available: 1

Source:

CollegeRecruiter | Konica Minolta, Inc. | FileImport

•Konica Minolta Business Solutions

Web Site:

www.collegerecruiter.com

Delivery Method:

CollegeRecruiter

Job #: 01a05a99-e158-7df2-ba18-fba45254f602

Job Requirements and Properties Work Onsite

Full Time Schedule

Full Time

Job Description

. Overview The goal of the Field Service Manager's position is to provide day-to-day leadership to his/her service team. This person will work closely with the Vice President of Service to balance team and individual responsibilities while achieving high team morale.

Responsibilities Coordinate delivery of equipment maintenance and connectivity services to clients in a geographic area through an assigned team of field service technicians. Achieve established team performance standards for service excellence and productivity. Meet the service requirements of a changing machine population, recommend staffing changes. Perform and/or coordinate field training and development. Perform and/or coordinate equipment field service and technical support as required. Maintain and develop personal technical skills. Work with the Director of Operations to coordinate development plans for new hires and existing employees. Monitor, track and communicate the daily/weekly/monthly personal/team goals. Proactively manage technician call volume to ensure that our field service team is meeting our guaranteed response times and meeting first call effectiveness and recall metrics. Effectively handle and resolve client complaints following our established call escalation process. Willing to be measured and to measure the performance of the team. People Managed

This position will be directly responsible for 5-6 field employees within the service department. Responsibilities to include recruiting, interviewing, hiring, training, developing and technically supporting employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems both within the team or with clients within the assigned territory base.

Qualifications High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience. Demonstrates excellent customer service skills Ability to clearly communicate with others Industry experience desirable on the following: Multi-Functional Document Output Products LaserJet Printers Knowledge, Skills, and Abilities

Problem Solving :

Resolves problems in a timely manner; gathers and analyzes information skillfully; doesn't stop at the first answer, investigates the issue thoroughly.

Customer Focus :

Acts with customers in mind; dedicated to meeting internal and external customer expectations.

Communication:

Listens to the needs of each customer ("A customer is anyone who asks of you") and clearly shares their needs with the appropriate group.

Teamwork :

Balances team and individual responsibilities; gives and welcomes constructive feedback; contributes to the group with a positive attitude.

Organizational Support :

Completes tasks accurately and on time; follows guidelines of policy and procedure.

Quality :

Demonstrates accuracy and thoroughness with tasks; looks for ways to improve our processes always focusing on quality; Applies feedback to improve performance.

Attendance/Punctuality :

Is consistently at work and on time; ensures responsibilities are covered when absent.

Composure :

Maintains focus when handling difficult or challenging customers; handles pressure and stress maturely.

Computer Skills:

To perform this job successfully, the candidate should have a strong working knowledge of the Microsoft Suite. (Word, Excel and Internet Explorer). This role will need to learn aspects of the company's line of business application.

About Us This posting reflects an existing vacancy that we are actively recruiting for. Cette annonce correspond a un poste actuellement vacant pour lequel nous recrutons activement. About Konica Minolta Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansiveIntelligent Connected Workplaceportfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to beranked on the Forbes 2025 America's Best Large Employers list, included on CRN's MSP 500 list numerous times; recognized as the#1 Brand for Customer Loyalty in the MFP Office Copier Marketby Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence's BLI 2025 and 2021 A3 Line of The Year and

BLI 2021-2023

Most Color Consistent A3 Brand Awards for itsbizhub One i-Series. For more information, please visit Konica Minoltaonlineand follow it onFacebook,YouTube,LinkedInandTwitter. Konica Minolta operates on a North American d Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such assales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal. Au sujet de Konica Minolta Solutions d'affaires Konica Minolta (Konica Minolta) a entame son parcours il y a plus de 150 ans, avec la volonte de voir et de faire les choses autrement. Elle fait equipe avec ses clients pour donner forme a leurs idees en appuyant leur transformation numerique grace a un riche portefeuille de solutions pour un milieu de travail connecte et fute. Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de securite video et des services d'impression geres ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale. L'annee 2025 marque le 20e anniversaire de l'entree de Konica Minolta dans le marche de l'impression de production; l'entreprise souligne 20 annees d'excellence, d'innovation et de resultats tout en continuant d'etre une figure de proue dans l'impression numerique commerciale. C'est aussi l'annee ou la marque bizhub de Konica Minolta celebre ses 20 ans, au cours desquels la gamme a revolutionne la technologie de bureau, redefini les processus des entreprises, et evolue continuellement pour repondre aux besoins des milieux de travail modernes, mue par les avancees technologiques et la volonte d'innover. Konica Minolta est fiere de faire partie du palmares 2025 des meilleurs grands employeurs d'Amerique de Forbes, d'avoir figure a plusieurs reprises au palmares CRN des 500 fournisseurs de services geres, d'avoir ete nommee la marque numero un en matiere de fidelite des clients sur le marche des appareils de bureau multifonctions par Brand Keys pendant 18 annees consecutives, et de s'etre vue decerner les prix BLI A3 Line of the Year 2021 et 2025 et Most Colour Consistent A3 Brand 2021-2023 de Keypoint Intelligenc...