A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$20.25- $32.00
SUMMARY
Ensures that fast, friendly, helpful and efficient customer service and courtesy is provided on the Front End and Customer Service areas of the store. Responsible for overseeing the Front End operation to include customer service desk, register checkouts, vestibule, parking lot/sidewalk, breakrooms, bathrooms, and bottle return areas. Ensures that all Front End and Office policies and procedures are adhered to. Assists the Store Manager with the budgeting and financial goals of the Front End area to include payroll, wrap, over/shorts, cashier training and miscellaneous office incomes. Ensure corporate dress code is adhered to on the Front End and Customer Service areas.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned. Deliver fast, friendly, and efficient customer service at all times.
Ensure associates greet customers, smile, and request AdvantEdge Cards.
Maintain awareness of shrink and implement controls.
Keep workstations neat and organized per 5S standards.
Train, schedule, and supervise Front End, Office, Customer Service, and Bottle associates.
Provide a safe environment for customers and associates.
Maintain cleanliness and compliance with corporate and state sanitation standards in all areas, including restrooms.
Enforce company policies, dress code, and system procedures (FDS, X-CPS).
Monitor cash and asset controls.
Track training progress: buddy training, CBT scores, evaluations, coaching.
Correct pricing errors promptly.
Manage supply orders and inventory controls.
Meet or exceed financial goals for Front End, Office, and Bottle departments.
Ensure associates meet efficiency standards and adhere to mission statements.
Communicate and implement company programs.
Act as first-level support for Customer Service issues.
Develop Front End and Office Supervisors for job knowledge and bench strength.
Perform other duties as assigned and comply with all company policies.
MINIMUM QUALIFICATIONS
Must be at least 18 years of age. Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Strong Organizational skills and ability to multi-task. Satisfactory Performance Reviews. Strong communication skills. Basic Literacy Basic Computer Skills.
EDUCATION AND EXPERIENCE
High School Degree or equivalent.
3+ years of related experience.
PHYSICAL REQUIREMENTS
Exposure to Hot Environment Occasional 1-3 HoursExposure to Cold Environment Occasional 1-3 HoursStanding Constant 5-8 HoursSitting Occasional 1-3 HoursWalking Constant 5-8 HoursGrasping/Finger Movement & Dexterity- Left/Right Hands Constant 5-8 HoursBending Constant 5-8 HoursTwisting Constant 5-8 HoursPivoting Constant 5-8 HoursSquatting/Kneeling Constant 5-8 HoursPushing/Pulling Occasional 1-3 Hours up to 75lbsLifting Occasional 1-3 Hours up to 50lbsLifting Frequent 3-5 Hours up to 25lbs
EQUIPMENT USED
Computer applications
Mainframe
Registers
Banking equipment
Floor Machine
Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws. Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.
