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SM
Star Market Company
Evening Manager
Career Insights for Retail Customer Service Manager
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Based on New Hampshire data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$59,467 / year median in New Hampshire
+18% projected growth
Job Description
Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving. We're seeking an Evening Manager who's eager to make an impact. In this leadership role, you'll oversee store operations during evening hours, support department teams, and ensure a smooth, customer‑focused shopping experience in a fast‑paced, ever‑changing environment. As the Night Relief Manager, you ensure a smooth handoff between evening operations and the overnight team, supporting store readiness and closing procedures.
Main responsibilities:
Lead and oversee store operations during evening hours Serve as the manager‑on‑duty in the absence of the Store Director or Assistant Store Director Support, guide, and coach department managers and associates Ensure excellent customer service—friendly, responsive, and solution‑focused Maintain store merchandising, organization, and safety standards Manage labor, shrink, and inventory expectations Resolve customer issues, staffing needs, and operational challenges quickly and professionally Uphold company policies, compliance standards, and food‑safety procedures We are looking for candidates who possess the following: Soft skills: Strong customer‑service focus with a visible team presence Effective communication, coaching, and team‑building skills Strong organization, prioritization, and problem‑solving abilities Ability to multitask in a fast‑paced environmentCompetencies:
Team leadership and coaching Operational decision‑making Customer service excellence Problem‑solving in a high‑volume retail environmentKnowledge:
Grocery product flow, rotation, and inventory control Retail merchandising and promotional execution Store systems and ordering toolsAbilities:
Ability to analyze sales, labor, and inventory data to drive results Ability to train, coach, and develop associates Ability to lift, push, pull, and carry products and work in coolers and freezers Travel requirements: None Other requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company safety policies and Code of Business Conduct We also provide a variety of benefits including: Competitive wages paid weekly Associate discounts Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits Leaders invested in your training, career growth and development An inclusive work environment with talented colleagues who reflect the communities we serve Our Values - Click below to view video: ACI Values A copy of the full job description can be made available to you.Benefits
- Sick Leave
- 401(k) Plans
- Professional Development
- Health Insurance