Customer Service & E-Commerce Coordinator (Hair Care )

TMY PRODUCTS

is a fast-growing cosmetic manufacturer and distributor specializing in professional hair care products for salon use. We focus on innovation, product performance, and premium branding within the beauty industry. Position Overview We are looking for a reliable, organized, and tech-savvy individual to manage customer service, order processing, and online store operations. This role is critical to maintaining smooth daily operations and delivering excellent customer experience. Key Responsibilities Customer Service Answer incoming phone calls from salons and customers Respond to customer emails in a timely and professional manner Assist customers with product questions, orders, and general support Order Management Receive and enter salon and customer orders into the system Process orders from Shopify, Amazon, and phone sales Ensure accurate order entry and fulfillment coordination Issue Resolution Troubleshoot and resolve shipping issues (lost, delayed, incorrect orders) Communicate with shipping carriers and customers to resolve problems Handle returns, exchanges, and complaints professionally E-Commerce Management Manage Shopify website orders and updates Monitor and maintain Amazon seller account (orders, messages, issues) Social Media & Promotion Actively manage and post on social media platforms Promote products and engage with customers online Assist in growing brand presence and awareness Qualifications Minimum 2+ years experience in customer service, e-commerce, or similar role Cosmetic or salon experience is a plus Experience with Shopify and/or Amazon Seller Central preferred Strong communication and problem-solving skills Organized, detail-oriented, and able to multitask Basic social media marketing skills required Requirements Must be able to work on-site in Brick, NJ Must have valid driver's license Must be authorized to work in the U.S.

Compensation & Benefits Hourly Pay:

$18 - $22+ (based on experience) Paid Time Off (PTO) Opportunity for growth within the company Schedule Full-time preferred Monday-Friday 8-4 (with occasional flexibility if needed)

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

Paid time off

Shift:

8 hour shift Morning shift Ability to

Relocate:

Township of Brick, NJ 08724: Relocate before starting work (Preferred)

Work Location:

In person