Find & Apply For Customer Service Manager Jobs in Brick Township, New Jersey

About us Summit Home Health Care provides private duty nursing, home health aide, and Division of Developmental Disabilities (DDD) services across New Jersey and New York. Our NJ DDD department is growing, and we're looking for a coordinator to help keep services running smoothly. The role You'll coordinate day-to-day service delivery for our DDD program. That means keeping DSP and therapy schedules filled and accurate, supporting caregivers, and making sure visits are documented properly. The job is in person at our Brick office, [Mon-Fri, 40 hours]. What you'll do Schedule and confirm DSP and therapy shifts, fill open shifts, and resolve conflicts Be the main contact for caregivers on schedules, clock-in/out, and documentation questions Communicate with individuals and families about service schedules and changes Review visit notes and EVV records, and resolve exceptions Track service authorizations and keep client records current What you need At least 1 year of scheduling or coordination experience in home care, DDD, or a similar healthcare setting Experience with an EVV or agency management system (HHAexchange or similar) Strong computer skills and comfort picking up new software quickly Clear, steady communication with caregivers and families Organized and detail-oriented, and able to stay calm when the schedule falls apart at 7am Nice to have Familiarity with NJ DDD services and authorizations Why join Our DDD department is growing, and there's room to take on more responsibility, such as training, process improvement, or a team lead role.

Pay:

$22-$28/hour, based on experience

Benefits:

Health, dental, vision, life insurance, 401(k),

PTO Schedule:

Full-time, in person at 222

Jack Martin Blvd, Brick, NJ Pay:

$22.00 - $28.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person