Customer Service/Dispatcher/Service Coordinator

Nationwide facility maintenance and construction company seeks dedicated, driven, responsible, and hard working individuals. Current openings in our Service Department for Service Coordinators (dispatcher/customer service representative).

GENERAL RESPONSIBILITIES

Responsible for supporting the success of assigned clients Perform assigned work activities Handle client issue as required Performs the following client maintenance/repair activity on a daily/weekly basis:

• Schedules
• Vendor Searches
• Bid Request
• Service Request
• Emergency Prioritization and response
• Identifies and tries to resolve client service complaints , issues, and concerns
• Identifies process issues that impact the workflow management Performs administrative and clerical tasks to support goals of team.

Compiles and supports appropriate customer reporting Project/Vendor management To be included in the on-call rotation

SKILLS, KNOWLEDGE, AND ABILITIES

Interpersonal, problem-solving, analytical, and organizational skills Written and oral communication skills Computer/keyboarding skills Basic math skills Knowledge of basic repair/maintenance terminology and procedures Ability to read proposals and other documents Ability to compose routine memos, emails and communications Ability to speak/negotiate effectively with customers, vendors, and employees Experience not necessary, but a strong work ethic and a desire to succeed is. Please provide resume with salary requirements. Working remotely is available. Work Remotely YES (NJ)

Job Type:

Full-time Pay:

$35,000.00 per year

Benefits:

Paid time off

Work Location:

In person