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Acreage CCF NJ/Atlantic City
Dispensary Manager
Career Insights for Retail Customer Service Manager
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Based on New Jersey data
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What they do
A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$60,469 / year median in New Jersey
+18% projected growth
Job Description
Acreage CCF NJ/Atlantic City is hiring a Dispensary Manager in Camden, NJ. This is a full-time position. Why Acreage CCF New Jersey Acreage CCF New Jersey is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi-state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy
Oversee and manage efficient and compliant operations including but not limited to inventory management, cash management, employee scheduling, member in-take, and overall record keepingEnsure proper training of all dispensary personnel on SOPs, customer service expectations, cannabis 101, and key compliance regulations, and hold accountability fairly and consistently when standards are not metMonitors product selection, assortment and sales trends and partners with buyer and manager to flag any revenue opportunitiesAnalyze business results to strategize and enable achievement of KPIs including but not limited to sales, customer service, inventory, payroll cost and operating expense. Partner with Marketing to communicate our savings, selection and service to the community with goal of increasing sales and customer counts. Lead and encourage effective communication amongst the dispensary team fostering a positive work environment.
Keep executive management team briefed on ongoing business operations and opportunities and escalate any concerns timelyPartner with Human Resources for talent selection, onboarding, offboarding, employee relations concerns and talent developmentConsistently model professionalism and serve as a role model to the dispensary staff during periods of high stress and ambiguity.
Maintain a clean, safe, and welcoming environment inside and outside the facility with a high attention to detail and regularly review facility needs and communicates them to the appropriate parties Collaborate with shared services such as compliance, IT, and accounting and appropriately communicate facility needsSubmit requisitions, invoices and approvals on timely basis. Collaborate with finance and accounting to manage vendor payments prioritize invoices for payment.
Stay up to date on cannabis industry trends, changes to compliance regulations, product knowledge and vendor relationships, keeping relevant personnel informed, to optimize business operations and results. Skills to be
Deep knowledge of cannabis cultivation, processing, manufacturing, and regulatory compliance (state-specific regulations, seed-to-sale tracking).Excellent organizational, analytical, and problem-solving skills; ability to prioritize and adapt in a dynamic environment.
Skilled at conflict resolution, employee relations, and handling escalated issues with integrity and fairness.
Proficient in production/inventory management software, seed-to-sale systems (e.g., Metrcor equivalent), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and other relevant tools.
Must pass federal and state-mandated background checks.
Operates with high integrity; trustworthy, reliable, and committed to ethical standards.
Proficient in Microsoft Word, Excel, PowerPointand OutlookProficientininventory systems and office equipmentKnowledge of plant tracking software; state-mandated Education and Experience Must be 21 years of age or older Bachelors degree preferred 5+ years of progressively responsible experience in a high volume, fast-paced, customer-facing team management. Cannabis industry experience is desirable Demonstrated track record in retail management including financial indicators and budgets Demonstrated leadership skills resulting in engaged proficient team members Computers and Technology Highly Proficient in Microsoft Outlook, Word, Excel and PowerPoint Strong knowledge of and proficiency with Point of Sale, inventory and transaction tracking systems used to facilitate sales and operations.
USA, LLC
in December 2024, CanopyUSA, LLC
is now positioned to consolidate operations across its three business units Wana, Jetty, and Acreage realizing synergies, cost savings, and supporting growth in state-legal markets across the U.S. Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through The Botanist, CanopyUSA, LLC
is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets. As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing US cannabis market.Who youll work for:
Acreage CCF New Jersey, Egg Harbor Township Our Culture:
Here at Acreage CCF New Jersey, Egg Harbor Township we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry. We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us! About theRole:
The Dispensary Manager is responsible for ensuring the efficient operation of the dispensary by overseeing and directing all day-to-day operations, including overseeing an Assistant Dispensary Manager, Inventory team, and all Dispensary Associates with the goal of improving KPIs and revenue. The Dispensary Manager will possess outstanding customer service skills, a problem-solving attitude, attention to detail, strong interpersonal and management abilities, and solid administrative and time management skills. The Dispensary Manager is responsible for upholding the mission and values of the company and ensuring that his/her team always delivers Member Service Excellence.How youll make a difference:
Ensure all members of the facility deliver a superior level of customer service in person, on the phone or through electronic communications.Oversee and manage efficient and compliant operations including but not limited to inventory management, cash management, employee scheduling, member in-take, and overall record keepingEnsure proper training of all dispensary personnel on SOPs, customer service expectations, cannabis 101, and key compliance regulations, and hold accountability fairly and consistently when standards are not metMonitors product selection, assortment and sales trends and partners with buyer and manager to flag any revenue opportunitiesAnalyze business results to strategize and enable achievement of KPIs including but not limited to sales, customer service, inventory, payroll cost and operating expense. Partner with Marketing to communicate our savings, selection and service to the community with goal of increasing sales and customer counts. Lead and encourage effective communication amongst the dispensary team fostering a positive work environment.
Keep executive management team briefed on ongoing business operations and opportunities and escalate any concerns timelyPartner with Human Resources for talent selection, onboarding, offboarding, employee relations concerns and talent developmentConsistently model professionalism and serve as a role model to the dispensary staff during periods of high stress and ambiguity.
Maintain a clean, safe, and welcoming environment inside and outside the facility with a high attention to detail and regularly review facility needs and communicates them to the appropriate parties Collaborate with shared services such as compliance, IT, and accounting and appropriately communicate facility needsSubmit requisitions, invoices and approvals on timely basis. Collaborate with finance and accounting to manage vendor payments prioritize invoices for payment.
Stay up to date on cannabis industry trends, changes to compliance regulations, product knowledge and vendor relationships, keeping relevant personnel informed, to optimize business operations and results. Skills to be
Successful:
MinimumKnowledge, Skills & Abilities Strong leadership abilities with proven success in team development, performance management, and fostering a positive, high-accountability culture.Deep knowledge of cannabis cultivation, processing, manufacturing, and regulatory compliance (state-specific regulations, seed-to-sale tracking).Excellent organizational, analytical, and problem-solving skills; ability to prioritize and adapt in a dynamic environment.
Skilled at conflict resolution, employee relations, and handling escalated issues with integrity and fairness.
Proficient in production/inventory management software, seed-to-sale systems (e.g., Metrcor equivalent), Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and other relevant tools.
Must pass federal and state-mandated background checks.
Operates with high integrity; trustworthy, reliable, and committed to ethical standards.
Proficient in Microsoft Word, Excel, PowerPointand OutlookProficientininventory systems and office equipmentKnowledge of plant tracking software; state-mandated Education and Experience Must be 21 years of age or older Bachelors degree preferred 5+ years of progressively responsible experience in a high volume, fast-paced, customer-facing team management. Cannabis industry experience is desirable Demonstrated track record in retail management including financial indicators and budgets Demonstrated leadership skills resulting in engaged proficient team members Computers and Technology Highly Proficient in Microsoft Outlook, Word, Excel and PowerPoint Strong knowledge of and proficiency with Point of Sale, inventory and transaction tracking systems used to facilitate sales and operations.