Account Manager Jimmy's Gourmet Bakery - 2.0 Clifton, NJ Job Details Full-time $60,000 - $65,000 a year 13 hours ago Benefits Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Opportunities for advancement Life insurance Qualifications Project team coordination Project reporting Managing customer accounts Customer behavior analysis Customer relationship building Client onboarding Email customer support Pricing analysis Phone communication Identifying new business opportunities Sales needs analysis In-person customer service Account development Managing clients in a customer support role Collaboration with product development teams Client retention Customer engagement Forecasting Data-driven problem-solving Managing projects Video conferences (communication methods) Account management Project stakeholder communication Client interaction via phone calls

Full Job Description Description:

As an Account Manager, you will serve as a primary point of contact for customers, distributors, and brokers. You will work closely with both external clients and internal teams to understand customer needs, coordinate projects, monitor account activity, and ensure successful delivery of solutions. The ideal candidate is customer-focused, organized, proactive, and comfortable managing multiple priorities in a fast-paced environment.

Requirements:

Build and maintain strong, long-term relationships with customers, distributors, and brokers. Serve as the primary point of contact for assigned accounts. Act as a trusted advisor to key customers and provide exceptional customer service. Communicate with customers through email, phone, virtual presentations, screen sharing, and in-person meetings. Understand customer needs and coordinate the timely delivery of solutions. Provide regular updates regarding monthly and quarterly initiatives. Track and forecast key account metrics. Monitor and analyze customer product usage. Identify opportunities to meet customer needs and create additional value. Support the onboarding and integration of new clients. Coordinate projects and communication between customers and internal departments, including: Purchasing Research & Development New Product Development Finance Manufacturing Assist with product pricing analysis. Manage multiple projects and competing priorities while maintaining strong attention to detail. Meet established deadlines and support additional business needs as required. Qualifications 1-2 years of account management or relevant professional experience preferred. Experience providing client-focused solutions based on customer needs. Strong verbal and written communication skills. Excellent listening, negotiation, and presentation skills. Strong organizational and time-management abilities. Ability to manage multiple projects and priorities simultaneously. Strong attention to detail and follow-through. Critical-thinking and problem-solving skills. Self-motivated and comfortable working in a results-driven environment. Ability to prioritize competing responsibilities and meet deadlines. Basic math skills. Basic knowledge of Microsoft Excel, Windows, and Outlook. Our Commitment to You At Jimmy's Gourmet Bakery, we believe our team's success starts with feeling valued and supported. That's why we offer: Competitive pay and performance bonuses 401(k) with company match Health, dental, and vision insurance Company-paid life insurance and EAP support Generous PTO and career growth opportunities Join a team that values your contributions and well-being.