SUNRISE COMMODITIES

Customer Success Coordinator at

SUNRISE COMMODITIES

in Cresskill, New Jersey Posted in 2 days ago.

Type:

full-time

Job Description:

Company:

Sunrise Commodities stands at the forefront as a premier importer specializing in nuts, seeds, dried fruits, and snack products. Established in 1995, our company has cultivated a diverse product range, encompassing both organic and specialty items. We prioritize quality assurance by forging direct partnerships with farms and factories, thereby ensuring the excellence of our products. Serving a global clientele, Sunrise Commodities supplies major manufacturers as well as smaller operations across the United States, Canada, and various international markets.

Find out more here:

https://www.sunrisenuts.com/

Purpose:

The Customer Success Coordinator is responsible for delivering exceptional support to customers by managing orders, resolving inquiries, and ensuring a seamless and positive experience. Acting as the primary point of contact, this role maintains accurate order records and works cross-functionally with internal teams to address and resolve issues promptly. This position bridges the gap between customer-facing service and internal operations. We're looking for someone who enjoys engaging with customers while also taking ownership of the behind-the-scenes processes that keep things running smoothly. If you're organized, proactive, and thrive on both solving problems and delivering high-quality service, you'll be a strong fit for this role.

Essential Job Functions:

Customer Support:

Serve as the main point of contact for customer inquiries via phone, email, or other communication channels. Address and resolve customer issues, complaints, and concerns in a professional and timely manner.

Order Processing:

Process and manage customer orders, ensuring accuracy and timely fulfillment. Communicate order confirmations, shipping updates, and delivery timelines to customers.

Data Management:

Maintain accurate customer records and order details in company systems. Ensure data integrity and follow up on missing or incomplete information.

Issue Resolution:

Collaborate with internal teams, including logistics, sales, and supply chain, to resolve order discrepancies or delays. Escalate complex issues to the Customer Service Manager as needed.

Relationship Building:

Foster strong relationships with customers, understanding their needs and ensuring satisfaction with company services. Proactively identify opportunities to improve the customer experience.

Reporting and Feedback:

Track and report customer service metrics, such as response times and resolution rates. Provide feedback to management on recurring issues and suggest improvements.

Compliance and Standards:

Adhere to company policies, procedures, and service standards. Stay informed about product updates, promotions, and company news to provide accurate information to customers.

Job Requirements:

Education:

High school diploma or equivalent required; associate's or bachelor's degree preferred.

Experience:

1-3 years of customer service or related experience, preferably in a B2B or food industry setting.

Technical Skills:

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with customer service software or CRM tools.

Communication Skills:

Strong verbal and written communication skills, with the ability to convey information clearly and professionally.

Problem-Solving Skills:

Ability to handle challenging situations and develop effective solutions quickly.

Organizational Skills:

Detail-oriented and capable of managing multiple tasks in a fast-paced environment.

Interpersonal Skills:

Friendly, professional demeanor with the ability to build rapport and trust with customers and colleagues.

Demands/Physical Requirements:

Must be able to sit and work from a computer in a remote setting for an extended period. Ability to work in an office environment. Ability to work under pressure and meet tight deadlines.

On-Site Work:

Must be able to commute and work on-site at a minimum of 1 day a week.

Please note:

This role is based in our Englewood Cliffs, NJ office and is classified as a New Jersey position. 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