CLIENT CARE COORDINATOR / OFFICE ADMINISTRATION JOB SUMMARY

The Client Care Coordinator is responsible for coordinating day-to-day client care operations, including client intakes, service planning, care coordination, and ongoing service oversight. This role serves as a primary point of contact for clients and supports the delivery of safe, high-quality home care services. The coordinator ensures services are properly scheduled, monitored, and adjusted to meet client needs while maintaining compliance with agency policies and procedures. Job Overview We are seeking a dynamic and organized Client Care Coordinator and Office Support professional to join our team! This paid position offers an exciting opportunity to develop your organizational and customer service skills in a fast-paced environment. If you thrive on multitasking, excel at communication, and enjoy supporting a vibrant team, this role is perfect for you!

FLSA STATUS

Exempt

REPORTING RELATIONSHIPS

Reports to:

Administrator Supervises:

Caregivers (HHA, CNA, PCA, Homemaker, Companion Care staff)

PRIMARY RESPONSIBILITIES 1.

Client Intake & Service Coordination Respond to client inquiries, referrals, and intake calls Conduct after-hours and weekend emergency response as assigned Complete client intake assessments and service initiation processes Conduct in-home visits for client evaluations and service updates Introduce agency services to prospective clients and families 2. Service Planning & Oversight Develop initial service plans based on client needs and assessments Coordinate ongoing updates and revisions to service plans Ensure services align with client needs, preferences, and care goals Monitor service delivery to ensure quality and consistency 3. Scheduling & Staffing Schedule caregivers based on client needs, availability, and qualifications Coordinate coverage for open shifts and staffing changes Communicate schedule updates to staff and clients as needed 4. Supervision of Caregivers Provide supervision, coaching, and support to caregivers Conduct performance evaluations and provide feedback Ensure caregivers follow care plans and agency policies Address performance or service issues as needed 5. Documentation & Compliance Complete all required visit notes, service records, and documentation timely Ensure documentation is accurate, complete, and compliant with agency policies Maintain confidentiality of client and employee information 6. Client Relationship Management Maintain ongoing communication with clients and families Ensure client satisfaction and timely resolution of concerns Conduct follow-up visits as needed to assess service effectiveness 7. Office & Operational Support Support daily office and field operations to ensure service continuity Assist with quality assurance activities and service monitoring Follow all agency policies, procedures, and compliance standards Stay current with scheduling systems, communication tools, and software Talent Acquisition, Caregivers training, Development and Retention Handle data entry tasks with precision using Microsoft Office applications and QuickBooks accounting software Maintain organized filing systems, both digital and physical, ensuring confidentiality of sensitive information Assist with office management duties such as ordering supplies, scheduling appointments, and coordinating meetings Provide exceptional customer support by responding promptly to inquiries via phone or email Support administrative functions including payroll and billing. 8. Culture & Communication Promote a positive, respectful, and supportive agency culture Communicate agency values and expectations clearly to staff and clients Support teamwork, collaboration, and professionalism across all roles

QUALIFICATIONS

Education & Experience Associate degree or equivalent required; bachelor's degree preferred Minimum 2 years of healthcare or home care experience preferred Prior supervisory or coordination experience preferred Equivalent combination of education and experience may be considered

CERTIFICATIONS & REQUIREMENTS

Valid driver's license required Current auto insurance required Additional certifications as required by agency policy or state regulations

SKILLS & ABILITIES

Strong organizational and time management skills Excellent communication and interpersonal skills Ability to manage multiple priorities in a fast-paced environment Critical thinking and problem-solving ability Proficiency with Microsoft Office, Google Suite, and scheduling software

LANGUAGE & COMMUNICATION SKILLS

Ability to write reports and professional correspondence Ability to communicate effectively with clients, staff, and the public Ability to present information clearly and professionally

REASONING & DECISION-MAKING

Ability to assess situations and make sound decisions Strong critical thinking skills in dynamic care environments Ability to work independently and as part of a team

PHYSICAL DEMANDS & WORK ENVIRONMENT

Frequent communication (verbal and written) required Frequent use of hands for computer and documentation tasks Occasional standing, walking, sitting, and lifting up to 50 lbs Work performed in office and client home settings Potential exposure to illness or bodily fluids in home care environments Moderate noise level Reasonable accommodations may be made in accordance with applicable laws.

ACKNOWLEDGMENT I

have read and understand the duties and responsibilities of this position and agree to perform them to the best of my ability in accordance with agency policies and procedures.

Employee Signature:

_______________________

Date:

_______________________

Pay:

$22.55 - $29.57 per hour

Benefits:

401(k) Dental insurance Employee assistance program Parental leave Retirement plan

Work Location:

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