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Program Director - SAP S/4 HANA Service Management & Quote to Service
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Tata Consultancy Services Limited
Edison, NJ (In Person)
$215,000 Salary, Full-Time
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Job Description
Must Have Technical/Functional Skills
- Deep expertise in
SAP S/4HANA
Service Management and Quote-to-Service (Q2S) processes- Proven experience in Aerospace & Defense (A&D) Aftermarket, including:
MRO / CRO
operations- Service contracts and entitlements
- Spare parts and service logistics
- Strong experience designing and implementing end-to-end service lifecycle processes, including:
- Service quotation and estimation
- Service order execution
- Maintenance and repair processes
- Billing and revenue recognition
- Hands-on expertise in
SAP S/4HANA
Service Management capabilities, including:- Service contracts, service orders, and service confirmations
- Pricing and quotation for service offerings
- Warranty and entitlement management
- Installed base and equipment tracking
- Strong integration across:
- SD (Quote-to-Cash)
PM / EAM
(Maintenance execution)- MM / Inventory
- EWM (warehouse and spare parts fulfillment)
- Finance (billing, revenue recognition)
- Experience handling A&D aftermarket complexities, including:
- Serialized asset tracking
- Rotables / repairables management
- Depot and field service operations
- Global service networks
- Strong understanding of contract-based and outcome-based service models
- Experience with integration into:
- MRO systems
- PLM / engineering systems
- Customer and partner ecosystems
- Proven leadership in large-scale
SAP S/4HANA
transformation programs ($50M+)- Ability to define KPIs such as:
- Service turnaround time
- First-time fix rate
- Contract profitability
- Service revenue growth
- Customer satisfaction / SLA adherence
- Strong executive-level stakeholder management (CxO, operations, service leadership) Roles & Responsibilities Strategic Leadership
- Define and lead the Quote-to-Service transformation strategy leveraging
SAP S/4HANA
- Establish the target service operating model for A&D aftermarket service lifecycle (quote → execution → billing)
- Drive shift toward service-centric business models and aftermarket revenue growth Solution Design
- Architect end-to-end Q2S and Service Management processes, including: o Service quotation and costing o Contract and entitlement management o Maintenance / repair execution o Service billing and financial integration
- Design integrated processes across: o Spare parts fulfillment o Maintenance and service operations o Customer interaction and service delivery
- Align service processes with broader S/4HANA supply chain and finance architecture Program Delivery
- Lead cross-functional teams across service, supply chain, finance, and IT domains
Drive:
o Blueprinting and fit-gap analysis o Solution governance and design approvals o Testing and deployment readiness- Ensure >95% milestone adherence and high delivery predictability
- Manage risks, dependencies, and business readiness across the transformation Business Engagement
- Act as trusted advisor to Service, Aftermarket, and Operations leadership
- Lead workshops on: o Service transformation o Contract models and pricing o Customer experience enhancements
- Translate business strategy into scalable SAP-enabled service capabilities Value Realization
- Drive measurable business outcomes such as: o Increased service revenue and margin o Reduced turnaround time for repairs and service orders o Improved first-time fix and SLA adherence o Enhanced customer satisfaction and service quality
- Define KPI dashboards: o Service cycle time o Order-to-cash cycle for services o Contract performance and profitability Transformation & Innovation
- Enable transition to digital service enterprise models
- Drive innovation in: o Predictive maintenance an d proactive service o AI-enabled service recommendations o Field service optimization
- Promote integration of service data across systems to build end-to-end visibility and control tower capabilities Generic Managerial Skills, If any
- Strong executive leadership with proven experience leading service transformation programs
- Ability to manage large global teams across business and IT functions
- Excellent stakeholder management, negotiation, and executive communication skills
- Strong governance, decision-making, and issue resolution capability
- Ability to align multiple functional teams under a unified service transformation vision
- Experience mentoring leaders and building high-performing consulting teams
- Strong commercial acumen with focus on revenue and value realization