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Dispatch Service Coordinator
Job
Joseph H.Roberts Inc
Forked River, NJ (In Person)
$62,400 Salary, Full-Time
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Job Description
Join Our Team as a
Dispatch Service Coordinator About Us:
At J. H. Roberts, Inc., we take pride in providing top-notch heating and air conditioning services to our valued customers. With a commitment to excellence and customer satisfaction, we've built a reputation as a trusted partner in home comfort.Position Overview:
This position requires a professional person with a great attitude and prioritization skills who is willing to engage with other staff members and clients. As the dispatch service coordinator, you'll play a crucial role in maintaining a well-balanced schedule, optimizing opportunities, coaching the Customer Service Representatives, and working closely with the Service Manager to reach company goals.Primary job responsibilities include:
- Working together as a team with service manager, customer service representatives, and office manager
- Schedule replacement parts with customers as soon as they arrive
- Lead customer service representatives to stay aligned with company goals
- Convert unsold estimates to sold jobs
- Support training and coaching dispatchers and coordinators on best practices and procedures
- Coordinate and dispatch service technicians based on location, skillset, and job priority
- Optimize daily schedule to maximize revenue efficiency and on time performance
- Monitor technician progress throughout the day and adjust schedules as needed
- Convert incoming service calls into revenue opportunities by identifying needs and scheduling appropriately
- Track and manage key performance metrics such as call conversion, average ticket, and technician efficiency
Requirements:
- High School Diploma or GED
- Experience working within and facilitating high performance team environment
- Effectively manage multiple tasks and priorities with strong sense of urgency
- Strong communication and interpersonal skills
- Excellent organizational skills
- Able to interact with senior managers at all levels
- Knowledge of Service Titan and Microsoft office How to