Key Responsibilities Customer Interaction:

Respond to customer inquiries via phone, email, and chat promptly and professionally.

Issue Resolution:

Address and resolve customer complaints related to damages, order discrepancies, and other concerns effectively.

Order Follow-Up:

Provide updates on order status and follow up with customers on outstanding orders.

Internal Communication:

Collaborate with sales teams and other internal departments to resolve customer issues and ensure satisfaction.

Record Keeping:

Update customer records and track orders to facilitate accurate and timely issue resolution.

Process Improvement:

Identify recurring customer issues, suggest process improvements, and report findings to management.

Team Collaboration:

Work with other CSRs and teams to ensure seamless customer service and support. Who We're Looking For Naturally empathetic with a genuine desire to help people Calm, patient, and professional—especially with frustrated customers Strong communicator who listens first and responds thoughtfully Organized and detail-oriented with strong follow-through Comfortable juggling multiple cases without dropping the ball Problem-solver who takes responsibility, not shortcuts Experience in customer service or technical support is preferred but attitude and ownership matter more than background . We can train systems. We cannot train care. Important to Know This is not a call-center role and not a script-based environment. You will be expected to think, take ownership, and advocate for the customer. If helping people feels like an inconvenience, this will not be the right role. Compensation $25-$33 per hour , based on experience and qualifications. 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