Customer Service/Project Manager - Print & Direct Mail Industry

Customer Service/Project Manager - Print & Direct Mail Industry 4.0 4.0 out of 5 stars Mount Laurel, NJ 08054 Full-time Square One Inc 10 reviews Full-time Summary Square One is a national marketing logistics company serving direct mail agencies and corporate America. We deliver increased response rates for B2C and B2B campaigns through secured data management, targeted messaging, and multi-touched programs. Our unique capabilities in addressable, multi-channel marketing production enable our clients to acquire and retain consumer and business customers. We are a growing company looking to hire a Project Manager in our Customer Service Department to support our team. Responsibilities Serve as the primary point of contact for clients, acting as a liaison between sales, customers and production. Enter work orders from estimates, review print specs, customer supplied guidelines and artwork to ensure job instructions to production are complete and correct. Manage and track client projects, from kick-off to invoice, ensuring accurate and timely execution Proactively communicate with clients regarding expectations, updates, timelines and concerns to keep projects on schedule. Review and submit proofs for client review and approval. Deliver a high level of professionalism and customer satisfaction at all times. Prepare jobs for billing. Requirements Excellent communication, organizational and project management skills. Outstanding attention to detail and multi-tasking abilities. Ability to manage multiple projects simultaneously. Ability to work well under pressure while maintaining accurate work. Work successfully in both a team environment and individually with considerable self-direction. Minimum 2 years customer service/project management experience in the commercial printing/direct mail industry. Solid knowledge of digital and offset printing and finishing processes.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person