Position Summary The Senior Workplace Hospitality & Floor Services Lead serves as the primary point of contact for clients, guests, vendors, and employees, delivering a high-touch, white-glove hospitality experience. This role maintains a strong floor presence and oversees workplace operations, conference services, office services, mail and shipping functions, and client support while ensuring an exceptional workplace experience and operational excellence. Key Responsibilities Hospitality & Workplace Experience

• Provide VIP-level customer service and act as the face of workplace services.
• Greet and assist visitors, employees, and vendors with professionalism and discretion.
• Serve as a workplace resource by providing wayfinding, building information, and office support.
• Anticipate client needs and proactively enhance the employee and guest experience.
• Ensure all workplace amenities, technology, and services are functioning properly and coordinate resolution of issues with Facilities, IT, Security, or Maintenance teams. Office Operations & Service Delivery
• Manage service requests including Conference Rooms, printing, copying, binding, scanning, shipping, and mailing services.
• Operate multifunction devices and advanced Microsoft Office and Adobe Acrobat printing features.
• Coordinate conference room reservations, meeting support, event services, and food & beverage requests.
• Monitor inventory, maintain supply rooms, stock paper and toner, and coordinate replenishment activities.
• Receive, sort, track, and distribute mail and packages within established service levels.
• Maintain accurate records, productivity reports, and service documentation. Customer Service & Problem Resolution
• Respond to high volumes of calls and emails with professionalism and urgency.
• Resolve complex customer issues using sound judgment and strong problem-solving skills.
• Collaborate with Facilities, IT, Security, Finance, Travel, and other support teams to deliver seamless service.
• Manage multiple priorities in a fast-paced environment while maintaining exceptional attention to detail. Leadership & Business Support
• Act as a liaison between the client and CBPS to ensure service excellence.
• Oversee contracted workplace services and ensure quality standards are met.
• Support staff training, workflow coordination, productivity tracking, and departmental initiatives.
• Assist with project coordination, operational improvements, and implementation of best practices. Qualifications
• Bachelor's degree or equivalent experience.
• 3+ years of experience in hospitality, workplace services, conference services, High touch customer service, or office operations.
• Strong communication, organizational, and time-management skills.
• Proven ability to build relationships, manage competing priorities, and deliver exceptional customer service.
• Proficiency in Microsoft Office Suite, Adobe Acrobat, shipping systems, and office technology.
• Print, copy, mail, and binding experience preferred. Key Competencies
• White-glove hospitality and customer service
• Strong ownership and accountability
• Attention to detail and operational excellence
• Resourceful problem-solving and adaptability
• Professional communication and relationship management
• Ability to work independently and collaboratively Physical Requirements
• Frequent standing, walking, bending, reaching, and lifting.
• Ability to lift up to 50 pounds occasionally.
• Ability to work overtime as business needs require. What We Offer
• Competitive compensation and benefits.
• Career growth and professional development opportunities.
• A positive, customer-focused work environment.
• Employee discounts on products, services, and entertainment nationwide.

Pay:

$31.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Vision insurance

Experience:

Hospitality:

3 years (Preferred) Customer service: 1 year (Required)

Leadership:

1 year (Preferred)

Work Location:

In person