HVAC Service Manager

HVAC Service Manager Brown's Heating, Cooling & Plumbing Red Bank, NJ Job Details Full-time $85,000

• $125,000 a year 5 days ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Opportunities for advancement Life insurance Qualifications Customer communication Teamwork Talent management Employee retention Dispatching Team development Full Job Description Brown's Heating & Cooling is growing, and we're looking for a HVAC Service Manager to lead our service team into the next phase of that growth.

This role is ideal for a hands‑on, people‑first leader who knows how to build trust, drive performance, and develop technicians while delivering an exceptional customer experience. Who You Are You're a driver—someone who leads from the front, takes initiative, and creates momentum. You're comfortable setting expectations, making decisions, and holding people accountable, while still being a coach and mentor at heart. HVAC experience is helpful, but not required. What matters most is your ability to lead technicians, manage operations through data, and build a culture where people want to stay and grow. What You'll DoLead and Inspire the Team Build trust and respect quickly with a team of service technicians Establish clear expectations and consistent leadership rhythms Foster a positive, performance‑driven culture centered on accountability and growth Drive Operational Excellence Champion "Right Tech, Right Call" execution in the field Maintain a strong understanding of dispatching for profit and collaborate closely with dispatch Use KPIs and performance data to drive decisions and continuous improvement Develop and Coach Technicians Actively coach technicians to improve technical, sales, and customer‑facing skills Identify training needs and lead technical and sales development initiatives Build bench strength and create career paths for high‑potential team members Be a Strong Communicator Clearly communicate expectations, goals, and performance feedback Professionally de‑escalate customer concerns and resolve issues Connect team initiatives to the "why" to gain buy‑in and engagement Focus on Long‑Term Success Balance day‑to‑day execution with long‑term employee and customer retention Prioritize quality, consistency, and culture—not just closing tickets What You Bring Proven experience leading frontline teams (service, trades, or technician‑based environments preferred) Ability to quickly learn HVAC operations (if not already experienced) Strong understanding of KPI‑driven management Demonstrated success developing employees through coaching and training Excellent communication and customer resolution skills Key Characteristics Initiative & Drive

• You take ownership and lead proactively Strong Decision‑Making
• You assess situations, act decisively, and follow through Developer Mindset
• You're passionate about growing people, not just hitting metrics Why Join Brown's Heating & Cooling Join a trusted, locally respected company serving the Red Bank community Make an immediate impact in a growing organization Lead a skilled team with opportunity to develop and elevate performance Competitive compensation, benefits, and advancement opportunities A culture built around integrity, teamwork, and doing things the right way Brown's Heating & Cooling may conduct pre‑employment background checks and drug testing, in accordance with applicable laws.

Pay:

$85,000.00

• $125,000.

00 per year

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person