A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Client Services Manager Toms River Assistive Care (TRA)
Office Schedule:
Full-time, exempt; Monday-Friday daytime hours
Salary:
$50,000- $55,000 per year plus commision BAYADA Home Health Care is seeking a compassionate, organized, and relationship-focused Client Services Manager (CSM) for our Toms River Assistive Care (TRA) office. This is an opportunity to make a meaningful difference by helping clients receive dependable, high-quality care in the comfort of their own homes while supporting the caregivers who serve them. The CSM is at the center of the client experience. In this role, you will coordinate services, build trusted relationships with clients and families, support and schedule field employees, and help grow and strengthen the office caseload. Your work will be guided by The BAYADA Way of Compassion, Excellence, and Reliability. Responsibilities Develop and manage a caseload of clients receiving assistive care services. Build strong, responsive relationships with clients, families, caregivers, referral sources, and community partners. Coordinate client services and schedules to promote continuity, reliability, and satisfaction. Recruit, onboard, and support field employees in partnership with the office team. Match clients and caregivers thoughtfully based on service needs, availability, skills, and preferences. Respond promptly and professionally to service concerns, staffing challenges, and client or family needs. Provide administrative supervision, guidance, and ongoing support to field employees. Participate in client intake, service planning, case management, and follow-up activities. Monitor caseload performance, service delivery, staffing, and key office metrics. Contribute to caseload growth through excellent service, reliable follow-through, and relationship building. Collaborate with the Director and office team to improve processes and strengthen the client and employee experience. Model The BAYADA Way in every interaction. Qualifications At least one year of experience in customer service, healthcare, home care, scheduling, staffing, case management, or a related field preferred. Strong communication, organization, time-management, and problem-solving skills. Ability to build rapport with clients, families, caregivers, referral sources, and colleagues. Ability to manage multiple priorities in a fast-paced office environment. Comfort using computers and learning scheduling, documentation, email, and reporting systems. Sound judgment, professionalism, responsiveness, and a commitment to keeping commitments. Genuine passion for helping people live safely at home with comfort, independence, and dignity. Benefits BAYADA offers a comprehensive benefits package that may include: Medical, dental, and vision insurance. Paid time off, including vacation, sick time, and holidays. 401(k) with company match. Employer-paid life insurance. Employee Assistance Program. Tuition reimbursement. Opportunities for professional development and career growth. Why Join BAYADA? At BAYADA, every role is connected to our vision of helping millions of people worldwide experience a better quality of life at home. You will join a mission-driven team that values compassion, excellence, reliability, collaboration, and continuous growth. If you are energized by serving others, solving problems, and building relationships, we invite you to apply and become part of the TRA team. Apply today to make a meaningful difference with
BAYADA. BAYADA
is an equal opportunity employer and values diversity, equity, and inclusion. Employment is subject to applicable pre-employment screening and other requirements. As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here . BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.
