A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Not Available HVAC Service Coordinator (HVAC Industry Exp. Req.) Description Our client in the HVAC industry is looking for an Account Coordinator to add to their team in Glassboro, NJ. In this role, you will support customer accounts by responding to requests, coordinating service activity, preparing quotes, ordering materials, and communicating job updates. The ideal candidate will have HVAC industry experience along with the ability to effectively coordinate between customers, field technicians, and internal teams. To be successful, you must be self-motivated, well organized, and comfortable managing multiple assignments in a fast-paced office environment. This is a wonderful opportunity to join a small, close-knit team with a great work environment and play an important role in supporting daily service operations. HVAC Service Coordinator (HVAC Industry Exp. Req.) Responsibilities Respond to customer outreach & requests; communicate service needs to internal teams Provide customers with scheduling information, job updates, and completion notifications Prepare customer quotes based on information provided by field technicians Communicate with the Service Manager regarding daily customer account and service activity Place purchase orders for materials required to complete customer jobs Maintain up-to-date job status and workflow information within systems and databases Complete accurate data entry and maintain customer and service records Prioritize multiple assignments and customer requests to support timely service delivery Clearly communicate customer needs, job updates, and solutions to teammates HVAC Service Coordinator (HVAC Industry Exp. Req.) Qualifications Experience working in the HVAC industry is required Experience in a client-facing or customer-facing role is required Strong computer skills, accurate data entry, & comfortable learning new software is required Clear and professional written and verbal communication skills are required Ability to work 100% on-site is required About #twiceasnice Recruiting Across industries, roles, and North America, we help clients quickly attract top talent with custom-built searches. With the lowest fee in the industry, the longest guarantee, and commission-free senior recruiters - we align our interests with the long-term success of every placement. Need recruiting help? www.twonice.com
Pay:
$50,000.00 - $60,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Which roles on your resume are in the HVAC industry? Were these positions office-based or field-based? This is a 100% in-office position. Do you have any concerns commuting to Glassboro, NJ, on a daily basis? Where are you located? The base salary range for this role is $50K-$60K plus an annual bonus. Is that within an acceptable range for you? Why does this role interest you & why are you the best candidate? LinkedIn profile, if available:
Education:
Bachelor's (Preferred)
Experience:
HVAC industry: 1 year (Required) client-facing or customer-facing: 1 year (Required) data entry: 1 year (Required)
