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DPDHL
Customer Service Supervisor
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Based on Nevada data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$59,145 / year median in Nevada
+0% projected growth
Job Description
Customer Service Supervisor ? The Customer Service Supervisor role has a national salary range of $60,000
Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees?
If you're looking for change, and you're ready to make changes … we're looking for you. Job Description Coordinate and supervise the shift. Support staff activities on a daily and weekly basis. Provide an interface to the customer and follow up with operations to address customer issues. Review customer complaints with the warehouse management and/or transportation.
- $80,000. For roles within California the range is $70,304
- $90,000 and Washington is $80,169
- $90,000.
Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees?
If you're looking for change, and you're ready to make changes … we're looking for you. Job Description Coordinate and supervise the shift. Support staff activities on a daily and weekly basis. Provide an interface to the customer and follow up with operations to address customer issues. Review customer complaints with the warehouse management and/or transportation.
- Execute daily customer contract requirements and identify accessorial activity
- Interact with customer groups, as necessary, and provide first line of escalation for customer service issues
- Ensure necessary documentation is completed and filed according with company and customer guidelines
- Provide professional, safe, fair and secure work environment and direct daily activities
- Lead support staff to increase productivity via improved work processes and associate development
- Administer associate recognition programs as outlined in company/account/site guidelines
- Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished
- Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement
- Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans
- Ensure value-added services for customers are completed as required Required Education and Experience
- Bachelor's degree or equivalent experience, required
- 1-3 years of experience in a lead / supervisory / management position, required
- 1-2 years of logistics industry experience, preferred
- Previous customer service and operations background, required Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.