Front Desk Supervisor (English & Chinese)

Benefits:

401(k) Bonus based on performance Company parties Employee discounts Benefits/Perks Flexible Schedule Great Work Environment Competitive Compensation Career Advancement Opportunities Job Summary We are seeking an experienced Front Desk Supervisor to join our team! As our Front Desk Supervisor, you will be managing a team of Front Desk Associates to ensure every guest receives exceptional service. As a supervisor you will be responsible for training new employees, creating a schedule, and handling basic disciplinary actions. The ideal candidate has a strong background in customer service and leadership and a positive attitude. Responsibilities Create and implement both short and long-term goals for the company and the front desk staff Handle scheduling and time off requests for staff working the front desk Set a service standard and lead by example, providing exceptional customer service to all guests Manage training of new and existing staff members to ensure everyone understands the expectations set forth for them Work closely with the rest of the team to provide the highest level of customer service Coordinate with staff and the community to create partnerships and host events Qualifications Previous experience managing a team desired Previous customer service experience Strong communication and interpersonal skills Excellent customer service skills Attention to detail